Homeownership Officer

The Vacancy

If you are looking for an exciting new role, this is a great opportunity to join the Homeownership team at Paradigm.

It will be highly beneficial to have worked with a wide range of stakeholders providing excellent customer service skills.

JOB PURPOSE:

The Homeowner Team provide Paradigm s internal expertise on leases and leasehold services. Going beyond the transactional management of enquiries, they understand the expectations of leaseholders and what makes leaseholders needs different. From the deep understanding of leaseholders needs and expectations, the team proactively anticipates the service that needs to be delivered. You will provide advice to colleagues on leasehold and freehold matters, as the in-house expert of homeownership management. A key aspect of this role will be to manage the relationships we have with homeowners, part of this is making sure their needs and expectations are understood within the business. The team also provide the management of Paradigm s portfolio of commercial properties, ensuring delivery of a value for money service through effective partnership working with internal teams, external partners and agencies, and through customer involvement. This ensures that we are consistently working towards a top-performance culture ensuring both team and personal targets are met.

KEY ACCOUNTABILITIES:

The main aspects of the role will include dealing with 100% resales enquiries within set timescales:-

• Dealing with applications requiring permissions under the lease, responding within set timescales and raising administration charges where the lease allows.
• Attend and actively input into site visits, scheme briefings and post occupation reviews as well as working alongside development team on all new housing schemes.
• To ensure effective customer involvement channels and opportunities are available, promoted and delivered to allow residents to feed into the delivery of our services.
• Work closely with internal departments on upcoming procurement of contracts and planned works, ensuring timely and accurate Section 20 consultation is carried out in line with legislative requirements, including preparation of Section 20 Notices.
• Supporting colleagues / Teams across the organisation where appropriate.
• Providing advice and expertise on homeowner services and to support teams in delivering service improvements for homeownership services and to manage projects identified in improvement plans.

About us

We are a values driven, ambitious organisation. We re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We offer a very generous package including the following:

• Holidays - 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days - subject to conditions
• Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee s contribution rate.
• Annual Bonus potential
• Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
• Health Cash Plan - worth over GBP1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
• Remote / hybrid working
• Up to 3 paid Volunteer days a year
• Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
• Car Leasing scheme (subject to conditions)
• Rewards platform
• Opportunities for career advancement -
• Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible ways of working and welcome applications from all sections of the communities we work in.