Sales Support Manager
Sales Support Manager
Lookers Leasing
Contract Type: Permanent, Job ref. req12343
Market leading employee benefits
Up to GBP29,000 dependent on experience
Mon - Fri 8.30am - 5:30pm
We are looking for a Sales Support Manager to join the Lookers Leasing team in Harrogate.
The Sales Support Manager will manage and deliver a professional, effective and efficient sales support service to Lookers Leasing customers and prospects. They will assist development of the support team and manage the day to day office workload.
Key Responsibilities
Lead and motivate the Sales Support team, ensuring full engagement from all team members resulting in achievement of the business sales strategy and objectives.
Develop and manage a robust administration system overseeing all aspects of the sales process.
Manage workflow whilst driving forward individual skills and developing the Sales Support team. Supporting the team in their day to day roles by offering administrative support and assistance with procedures, paperwork and processes.
Close interaction with internal departments to assist with customer and business queries.
Provide analytical support to understand current issues and assist with resolutions in a timely manner.
Produce timely and insightful reporting and Management Information.
Support and develop supplier and OEM relationships.
Monitor suppliers to ensure they meet our Service Level Agreements.
To ensure the office complies with the laid down procedures.
To be conversant with the business and the products it offers.
Work with the Head of Sales to manage customer onboarding requirements for sales support.
Attend customer and supplier visits where required.
What are we looking for?
Strong ability to manage a team effectively and motivating employees to deliver the highest standard of work.
Record of effective and developed administration experience.
Excellent interpersonal verbal communication skills with the ability to communicate effectively and with confidence with both customers and multiple stakeholders
A passion for administration and highly computer literate with experience and proficiency with standard Microsoft tools and applications.
Strong organisation, time management and planning skills and good attention to detail.
Co-operative, enthusiastic, and supportive team player.
The ability to work effectively, be self-motivated and committed to exceeding our customers' expectations.
Why us...?
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, 365 days a year
Enhanced paid maternity, paternity and adoption leave We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received
Lookers Leasing
Contract Type: Permanent, Job ref. req12343
Market leading employee benefits
Up to GBP29,000 dependent on experience
Mon - Fri 8.30am - 5:30pm
We are looking for a Sales Support Manager to join the Lookers Leasing team in Harrogate.
The Sales Support Manager will manage and deliver a professional, effective and efficient sales support service to Lookers Leasing customers and prospects. They will assist development of the support team and manage the day to day office workload.
Key Responsibilities
Lead and motivate the Sales Support team, ensuring full engagement from all team members resulting in achievement of the business sales strategy and objectives.
Develop and manage a robust administration system overseeing all aspects of the sales process.
Manage workflow whilst driving forward individual skills and developing the Sales Support team. Supporting the team in their day to day roles by offering administrative support and assistance with procedures, paperwork and processes.
Close interaction with internal departments to assist with customer and business queries.
Provide analytical support to understand current issues and assist with resolutions in a timely manner.
Produce timely and insightful reporting and Management Information.
Support and develop supplier and OEM relationships.
Monitor suppliers to ensure they meet our Service Level Agreements.
To ensure the office complies with the laid down procedures.
To be conversant with the business and the products it offers.
Work with the Head of Sales to manage customer onboarding requirements for sales support.
Attend customer and supplier visits where required.
What are we looking for?
Strong ability to manage a team effectively and motivating employees to deliver the highest standard of work.
Record of effective and developed administration experience.
Excellent interpersonal verbal communication skills with the ability to communicate effectively and with confidence with both customers and multiple stakeholders
A passion for administration and highly computer literate with experience and proficiency with standard Microsoft tools and applications.
Strong organisation, time management and planning skills and good attention to detail.
Co-operative, enthusiastic, and supportive team player.
The ability to work effectively, be self-motivated and committed to exceeding our customers' expectations.
Why us...?
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, 365 days a year
Enhanced paid maternity, paternity and adoption leave We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received