IT Support Analyst

Job Purpose

An exciting opportunity is available for an IT Support Analyst to join our clients Lincoln office. You will have the opportunity to provide hands-on technical support and will be involved in several exciting IT projects as the firm grows. You will be the primary regional IT contact for the firm and will provide deskside support on all software and hardware issues. The firm use an outsourced IT provider for remote IT and Telephony support, and you will work closely with them to ensure that our Service Level Agreements (SLAs) are met. As you will initially be the sole IT team member in the office, you will be confident working independently, while reporting to the IT Director who is based in our clients head office.

Required Knowledge and Experience

• Experience of providing deskside support on hardware and software issues
• Experience of working to SLAs
• Confidence to work independently

Skills Required

• Knowledge of Windows 10 and Office 365
• Understanding of basic networking concepts
• Strong communication skills
• Excellent organisational skills
• Ability to take ownership of calls and provide technical solutions whenever possible

Duties

• Provide IT support for staff, while working closely with relevant suppliers to escalate issues
• Install and configure network, telephony, and wireless equipment onsite
• Troubleshoot multi-function print device issues
• Maintain hardware asset inventory
• Set up of new starters IT accounts and equipment
• Manage processes for joiners, movers, and leavers
• Deliver initial IT induction training for staff
• Prepare documentation and user guides
• Adhere to our information security policies to protect information assets