First Line IT support
- Recruiter
- Confidential
- Location
- Cheshire
- Salary
- Bonus scheme
- Posted
- 04 Jul 2022
- Closes
- 05 Jul 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
First Line IT Support
Up to GBP26k + Bonuses + Benefits
Location: Cheadle
Key Responsibilities within this IT support role:
Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress
Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required
Resolving incidents on a First Time Fix basis wherever possible, and when not possible, escalate to 2nd or 3rd line technicians or to an appropriate third party
Proactively manage and prioritise work queue, delivering consistently to agreed SLAs and quality levels
Provide remote support to colleagues for all IT issues & when needed undertaking desk side visits to colleagues at all levels as needed to resolve issues
Ensure regular security and upgrades are applied to desktops and laptops to ensure they are kept up to date
Completing internal desk moves & deploying new desktops
Identifying opportunities for process improvement or change within the Service Desk
Ensuring that the Configuration Management Database is kept up to date
Creating and maintaining knowledge base articles to enable consistency and learning within the IT Service Desk
Setting up new users, movers and completing leaver requests in accordance with HR requirements
Qualities and Skills needed for this IT support role:
Experience in a 1st line or IT Helpdesk role
Good problem-solving skills
Knowledge of Microsoft Windows 7 & 10
Knowledge of Microsoft Active Directory
Experience of Laptop & Mobile Configuration
Knowledge of Microsoft Office suite
Desirable Experience
Experience of working in a regulated business
An understanding of ITIL Service Management approaches would be beneficial
Benefits included for this IT support role:
25 days holiday which can be flexed up/down
Private medical care insurance
Ride to work scheme
Free Gym access and local bar/restaurant discounts
Health cash plan
Birthdays Off!
Gain a strong career path within financial services
If you think you have what it takes to become a 1st Line IT support, then please apply for this ad
Up to GBP26k + Bonuses + Benefits
Location: Cheadle
Key Responsibilities within this IT support role:
Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress
Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required
Resolving incidents on a First Time Fix basis wherever possible, and when not possible, escalate to 2nd or 3rd line technicians or to an appropriate third party
Proactively manage and prioritise work queue, delivering consistently to agreed SLAs and quality levels
Provide remote support to colleagues for all IT issues & when needed undertaking desk side visits to colleagues at all levels as needed to resolve issues
Ensure regular security and upgrades are applied to desktops and laptops to ensure they are kept up to date
Completing internal desk moves & deploying new desktops
Identifying opportunities for process improvement or change within the Service Desk
Ensuring that the Configuration Management Database is kept up to date
Creating and maintaining knowledge base articles to enable consistency and learning within the IT Service Desk
Setting up new users, movers and completing leaver requests in accordance with HR requirements
Qualities and Skills needed for this IT support role:
Experience in a 1st line or IT Helpdesk role
Good problem-solving skills
Knowledge of Microsoft Windows 7 & 10
Knowledge of Microsoft Active Directory
Experience of Laptop & Mobile Configuration
Knowledge of Microsoft Office suite
Desirable Experience
Experience of working in a regulated business
An understanding of ITIL Service Management approaches would be beneficial
Benefits included for this IT support role:
25 days holiday which can be flexed up/down
Private medical care insurance
Ride to work scheme
Free Gym access and local bar/restaurant discounts
Health cash plan
Birthdays Off!
Gain a strong career path within financial services
If you think you have what it takes to become a 1st Line IT support, then please apply for this ad