IT Support Engineer
- Recruiter
- Confidential
- Location
- Gloucester
- Salary
- Company vehicle
- Posted
- 04 Jul 2022
- Closes
- 05 Jul 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
LB38 - IT Support Engineer
Location: Gloucester
Salary: GBP29,000 + Company Vehicle
Overview:
First Military Recruitment are currently seeking an IT Support Engineer on behalf of one of our clients.
The successful candidate will be responsible for providing onsite, workshop and Remote IT Support. In addition to assisting with future projects.
Our client encourages applications from Ex-military personnel however all candidates will be considered.
Duties and Responsibilities:
Provide onsite IT support at client sites
Build and configure client hardware and software to be used at client sites
Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all GBE Converge clients when on their sites
Correctly log and update tickets with the required information relating to support requests
Manage ticket priority, category, and client updates for tickets in related work queues
Manage own ticket queue and work schedule in an efficient manner
Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
Ensure that time is logged correctly against tickets and is updated accurately and promptly
Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner
To be a member of the Out Of Hours On Call team on a rota basis
Skills and qualifications:
Good knowledge of MS products
Working knowledge of IT hardware - Servers, Firewalls and routers etc
Excellent attention to detail
Good customer service skills
At least 1 formal IT qualification at entry level or above - GCSE ICT, BTech or Similar
Location: Gloucester
Salary: GBP29,000 + Company Vehicle
Location: Gloucester
Salary: GBP29,000 + Company Vehicle
Overview:
First Military Recruitment are currently seeking an IT Support Engineer on behalf of one of our clients.
The successful candidate will be responsible for providing onsite, workshop and Remote IT Support. In addition to assisting with future projects.
Our client encourages applications from Ex-military personnel however all candidates will be considered.
Duties and Responsibilities:
Provide onsite IT support at client sites
Build and configure client hardware and software to be used at client sites
Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all GBE Converge clients when on their sites
Correctly log and update tickets with the required information relating to support requests
Manage ticket priority, category, and client updates for tickets in related work queues
Manage own ticket queue and work schedule in an efficient manner
Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
Ensure that time is logged correctly against tickets and is updated accurately and promptly
Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner
To be a member of the Out Of Hours On Call team on a rota basis
Skills and qualifications:
Good knowledge of MS products
Working knowledge of IT hardware - Servers, Firewalls and routers etc
Excellent attention to detail
Good customer service skills
At least 1 formal IT qualification at entry level or above - GCSE ICT, BTech or Similar
Location: Gloucester
Salary: GBP29,000 + Company Vehicle