Revenues Officer

Revenues Officer Your new organisationSouthend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment. As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.Your new roleThe council are seeking to recruit an experienced Revenues Officer to join the Council Tax, Recovery and Non-Domestic Rates team on a full time, temporary basis (3 months). The contract is being offered as a flexible working opportunity, with the option to either work at home, in the office or as a hybrid working basis. The Revenues Officer will deal with the day-to-day administration, billing, collection and recovery of local taxation and miscellaneous income owed to the Council. The department receives a high volume of telephone calls which the Revenues Officers are required to deal with. Due to the nature of the work some calls can be difficult to manage, therefore it is essential that you have a strong background in delivering excellent customer service in a pressured environment. The Revenues Officers will be required to attend Court where they assist members of the public in matters relating to Court summonses and outstanding debt.Whilst an Revenues Officer is part of a team, they are required to demonstrate their ability to work independently and make decisions for themselves as part of their role is to respond to customer's requests, maintain customer's accounts and award discount and exemptions which carry a monetary value. For an informal chat about the role and/or to request a copy of the full job description, please contact Uzo Nebechi on .What you'll need to succeedTo be successful in this role, you need to have strong communications skills, eye for detail and you need to be able to demonstrate an understanding of working within the constraints of legislation and knowledge of working in a Local Authority. A knowledge of General Data Protection is essential for this role as you will be dealing with enquiries from the general public, councillors and other departments. Officers are also required to achieve daily targets therefore applicants should be able to demonstrate experience working in a performance driven environment. It would be an advantage if the applicants have experience working in a debt recovery environment as a majority of the role is dealing with customers in arrears, negotiating payment arrangements, taking suitable recovery action on summonsed debts as well as discussing bankruptcies and charging orders, however this is not essential. IRRV qualifications would also be an advantage for this role but not essential.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to. Southend-on-Sea Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All applicants for this role will require an enhanced DBS check.

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