Customer Experience Advisor
- Recruiter
- Confidential
- Location
- Cannock
- Salary
- Competitive
- Posted
- 04 Jul 2022
- Closes
- 05 Jul 2022
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Ready to find the right role for you?
Salary: Up to GBP22,000 per annum DOE plus Veolia benefits
Hours: 40 hours per week
We live in a world that needs to take care of its resources, and our mission at Veolia is to 'Resource the World'. We have an exciting opportunity for Customer Experience Advisors to join our dynamic team in Cannock, Staffordshire.
This permanent position is well suited to an individual that is looking to advance their career in the Commercial sector and gain industry-leading experience in a thriving and supportive workplace.
Improving communities, protecting the environment and creating an inclusive culture is right at the heart of our business. Together our employees make our communities better. They are the Resourcers, behind the resources. We want you to be part of our diverse workforce!
What will you be doing?
Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
Positively impact our overall customer satisfaction scores and encourage retention.
Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
Provide rates and quotations, information on proof of collections, assist on invoice enquiries, and any other general queries.
Support the business in achieving targeted growth by upselling and cross-selling additional services.
Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
Follow the agreed processes for all tasks associated with the role and provide feedback on existing processes through reviews of procedures to ensure continuous improvement of services.
Adhere to GDPR legislation with regard to the processing of personal and confidential information.
What are we looking for?
Proven call centre experience handling high volumes of inbound calls.
A commitment to providing an excellent customer service experience.
GCSE in Maths and English C+ or equivalent.
Excellent communication and interpersonal skills.
Good negotiating and influencing skills.
Good attention to detail and the ability to multitask.
Proven ability to work under pressure.
Able to work as part of a team.
Working knowledge of Google Office Applications and willingness to learn new systems.
Good planning and organisational skills.
Business and commercial awareness.
Our promise to you
In return, you will receive 25 days of holiday and an extensive benefits package which includes our market-leading pension and share scheme as well as employee discounts. Additionally, we provide mental health and financial support because we are committed to supporting you.
Veolia is committed to creating a diverse and inclusive environment and is proud to be an equal
opportunity employer.
All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief, sexual orientation, or veteran status.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully
Salary: Up to GBP22,000 per annum DOE plus Veolia benefits
Hours: 40 hours per week
We live in a world that needs to take care of its resources, and our mission at Veolia is to 'Resource the World'. We have an exciting opportunity for Customer Experience Advisors to join our dynamic team in Cannock, Staffordshire.
This permanent position is well suited to an individual that is looking to advance their career in the Commercial sector and gain industry-leading experience in a thriving and supportive workplace.
Improving communities, protecting the environment and creating an inclusive culture is right at the heart of our business. Together our employees make our communities better. They are the Resourcers, behind the resources. We want you to be part of our diverse workforce!
What will you be doing?
Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
Positively impact our overall customer satisfaction scores and encourage retention.
Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
Provide rates and quotations, information on proof of collections, assist on invoice enquiries, and any other general queries.
Support the business in achieving targeted growth by upselling and cross-selling additional services.
Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
Follow the agreed processes for all tasks associated with the role and provide feedback on existing processes through reviews of procedures to ensure continuous improvement of services.
Adhere to GDPR legislation with regard to the processing of personal and confidential information.
What are we looking for?
Proven call centre experience handling high volumes of inbound calls.
A commitment to providing an excellent customer service experience.
GCSE in Maths and English C+ or equivalent.
Excellent communication and interpersonal skills.
Good negotiating and influencing skills.
Good attention to detail and the ability to multitask.
Proven ability to work under pressure.
Able to work as part of a team.
Working knowledge of Google Office Applications and willingness to learn new systems.
Good planning and organisational skills.
Business and commercial awareness.
Our promise to you
In return, you will receive 25 days of holiday and an extensive benefits package which includes our market-leading pension and share scheme as well as employee discounts. Additionally, we provide mental health and financial support because we are committed to supporting you.
Veolia is committed to creating a diverse and inclusive environment and is proud to be an equal
opportunity employer.
All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief, sexual orientation, or veteran status.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully