Customer Service Administrator

Elevation Recruitment Group are working with a successful Utilities business, based in Chesterfield, to find Customer Service professionals to sit within the Customer Operations team. They offer fantastic progression opportunities as a business, hybrid working and free parking when in the office. They pay a bonus of up to 12.5% in addition to the generous salary.As a Customer Service team member within the operations team, your duties will include, but are not limited to:-Speaking to B2B customers on a daily basis by phone and email and providing an excellent level of customer service throughout-Resolving any queries, and troubleshooting where needed-Updating in-house system to ensure customer information correct, reporting where necessary-Maintaining strong relationships with customers and taking full ownership of each issue from start to finish-You will also be involved in debt collection process, chasing late payments and liaising with 3rd party debt collectors where needed-General administrative duties will be requiredSuitable attributes for a Customer Service Team member include but are not limited to:-Excellent customer service skills, the ability to be both firm and empathetic where needed-Ideally you will have experience within Utilities, Energy or Waste industries, or something -Experience in Credit control will also be useful but is not essentialElevation Business Support is a specialist division of Elevation Recruitment Group focusing on positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the positions in more detail, we would love to hear from you. If these roles aren't quite right - but you would like to arrange confidential chat about the next step in your career, please get in touch.