Quality Assurance Assistant

Diamond Search Recruitment are delighted to be exclusively representing our client in recruiting for a Quality Assurance Assistant. Working from beautiful offices in Ashford, our client are an international organisation with an enviable business reputation and a friendly, dynamic and high performing team!
As a key member of the Head Office team, this is an office based role, reporting to Head of Quality, Audit & Certification Services.
Purpose of the role
Work under the direction of the Head of Quality, Audit & Certification Services to implement and improve quality of procedures and systems.
Support the Head of Quality, Audit & Certification Services on meeting Members' requirements, monitoring Members satisfaction and developing/maintaining a member-focused culture within the organisation.
Act as quality representative.
Work towards readiness for successful ISO9001 &17024 certification.
Ensure set objectives are achieved.
Monitor and drive completion of quality and related actions.
Involvement in quality non conformities resolution.
Work closely with other departments to ensure the smooth implementation of tasks and
Perform internal audits and involvement in other 3rd party related
Prepare data for Quality Management reviews and follow up of improvement actions.
The configuration and implementation of Q Pulse based
Duties & Responsibilities
Promoting quality achievement and performance improvement across global operations.
Keep the quality related records accurate and up to date.
Assessing service specifications and member
Ensuring conformance with applicable national and international standards.
Work with the lnternational's Sub Committees (HSE, Training &ESC).
Adherence to in-house performance standards and
The control, implementation and ongoing maintenance of comprehensive quality policies, processes and procedures.
Working methodically to, and working towards the establishment of a clearly defined management system that all staff can
Setting up and maintaining controls and documentation in the management system.
Collating and analysing performance data to defined parameters.
Collation of data required for management review
Drafting technical and management system reports and collation of data for review
Coordinate the internal audit
Providing training to the relevant stakeholders on quality-related projects.
Working closely with other departments to establish quality related metrics, identify performance improvement opportunities and implementation on
Liaising with other staff in order to perform duties.
Drive toward completion of projects and performance objectives.
Personal characteristics
Highly motivated individual displaying drive and determination to succeed.
Ability to communicate, develop relationships at all levels within and outside the
Ability to monitor, and suggest improvements of processes and procedures to meet changing requirements.
To represent the Association in a positive and professional manner at all
Able to develop and produce clear concise quality related reports.
Be flexible in their approach to working hours.
A good communicator and able to develop and sustain excellent working relationships with managers and staff as well as external clients and
Experience
Demonstrable experience of similar
Demonstrable experience in quality management
Knowledge of risk assessment
Knowledge and experience of internal/3rd party audit
Experience of managing quality issues across a multi-site
Demonstrable experience in resolution of customer complaints and
Experience of ISO9001 & ISO17024 (not essential).
Demonstrable experience in implementation of Document
Ability to write and review
Demonstrable presentation
Experience in the implementation or use of Q
Experience in monitoring and improvement of quality related
Desired Skills
Undergraduate or degree in any related
Risk management strategic
A knowledge of statistics with good numeracy.
Strong IT
Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy