Complaints Specialist Housing

Are you keen to utilise your Housing experience to support customers?

We, Sovereign Housing Association are expanding our Customer Complaints team and are looking for a skilled housing professional to join this team on a 12 month Fixed Term Contract

As part of the Complaints team, you'll:

• Take ownership of complicated complaints through to completion
• Use your specialist knowledge and work closely with our teams across all service areas and third parties
• Engage with our customers to understand how the issues are affecting their lives and will prioritise your caseload accordingly.
• Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions.

This role is ideally suited to individuals who have worked on the front line and have an understanding and appreciation of the challenges some customers face, however we are flexible on the experience you'll bring

What you'll need

• Emotional intelligence and active listening skills
• Strong customer service and excellent communication
• Attention to detail and ability to work to deadlines
• Resilience and the confidence to influence others and make decisions and come up with solutions

What you'll get from us

You'll be given the opportunity to grow your skills within a role that will bring great satisfaction. You'll be encouraged to bring your whole self to work and find like-minded people in a diverse and inclusive working community.

Some of our benefits include:

• GBP450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working - working from home
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous matching pension scheme up to 12%
• Life cover
• Part of our Recognition scheme where you can be gifted retail vouchers
• Wellbeing discounts including Gym Memberships
• Wide selection of other benefits available

Sound like your kind of role? Apply today to be considered for this opportunity!