Customer Service Officer

Role Customer Service Officer Location Kettering, Northants Pay GBP11.31 per hour Hours Monday - Friday 0800 - 1700, 1 hour for lunch Interaction Recruitment are excited to be recruiting for a Customer Service Officers for our Kettering based client. The successful candidate must have previous Customer Service experience and be confident in using the telephone. Role summary To provide a pro-active and comprehensive customer support service to stores to ensure the delivery of excellence in Customer Service The role - daily: Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally Liaise with suppliers and other relevant parties regarding problem orders Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions Maintain customer service emails and ensure that responses are provided within a timely manner Provide technical advice and guidance to customers where there is concern over the suitability of orders Liaise with other departments for issue resolution Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success Ad-hoc: Undertake administration tasks such as order filing as and when required Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and stores every time The individual The individual should have gained experience in a customer service role Essential skills include Customer Service focus Organisational & Communication skills Ability to adjust priorities and manage time effectively in a fast paced environment Ability to integrate effectively into well-established team environments Experience in a customer facing role Good working knowledge of Microsoft Office applications Please call Vicky on 0121 to discuss further