Customer Service Representative - Motherwell

Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that's grown into the largest global mobility provider in the world.

Enterprise Rent-A-Car has an exciting opportunity for Customer Service Representatives at our Motherwell and Hamilton locations. The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. He or she facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Employees will work shifts consisting of weekdays, weekends, and evenings based on a 40 or 45 hour contract, more information on working patterns to be discussed during the interview.

Salary GBP10.00/Hour

Responsibilities include but are not limited to:

• Main Office
• Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned.
• Superior, friendly, efficient service during the final stage of the rental car process; facilitate the rental process through verification and documentation of all necessary driver information. The person in this role performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

• Terminal Desk
• First point of contact for arriving passengers. To provide prospective customers with quotes to secure their business, and to provide directions and assistance to our booked renters.

Knowledge/Skills/Abilities:

• Excellent customer service skills
• Excellent organisation and time management skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Good communication skills
• Strong work ethic and positive attitude
• Ability to work independently and as part of a team
• Confident and persuasive presentation of ideas and opinions
• Highly energetic, highly motivated, and detail orientated
• Ability to work to strict deadlines
• Ability to manage a broad diverse workload, time-managing, prioritising necessary
• Strong commercial sense and ability to think analytically

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process.

• Hours: 40-45 5 days a week
• Location: Motherwell