Customer Resolution's Administrator

We have a vacancy for Customer Resolutions Administrators to join our client on an on-going basis.

Working in the office at the depot in NG16 and part remote working you will be investigating and getting to the route of customer queries and complaints. On a daily basis you will be:

• Managing various customer queries generated via the client website.
• Responding to queries in line with service level agreements and prioritising workload.
• Thoroughly investigating complaints to reach a resolution
• Accurately logging data onto Excel workbooks

Ideally you will:

• Have existing experience of customer case management
• Have existing CRM experience or be adaptable to new software and systems
• Be confident with Microsoft Excel

In return our client offers:

• Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
• Free on site parking
• An hourly rate of 8.91p/h

Please click apply to submit your CV today!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.