NHS 111 Health Advisor - Ipswich, Suffolk
- Recruiter
- Practice Plus Group
- Location
- Ipswich
- Salary
- 10.19 - 13.11 GBP Hourly
- Posted
- 30 Jun 2022
- Closes
- 08 Jul 2022
- Sectors
- Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
About The RoleEver wanted to play your part in an exciting service that really makes a difference to everyone s lives? As a key member of our 111 team in Ipswich, Suffolk & NE Essex you ll be doing just that! As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. This role is challenging, busy and rewarding, everyday you will be working in a fast paced and dynamic environment, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.This is your chance to train to be a office based full time or part time Health Advisor in our 111 call centre, handling calls from members of the public. You ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.The extensive training equips you with valuable skills and includes assessments. You must attend every training day. This is followed by a further eight weeks support before you are signed off to work on your own.You can choose from two training options:
- Saturday 16th July Part-time - Tues, Weds, Thurs 6pm-10pm and Sat-Sun 9am-5pm (for five weeks)
- Monday 18th JulyFull Time Training - Monday to Friday, 9:00am-5:00pm (for 4 weeks)
- Monday 8th August Full Time Training - Monday to Friday, 9:00am-5:00pm (for 4 weeks)
- Saturday 20th August Part-time -Tues, Weds, Thurs 6pm-10pm and Sat-Sun 9am-5pm (for five weeks)
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
- Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
- Excellent listening and communication skills that involves talking to people and helping them.
- Ability to work calmly under pressure.
- Computer and keyboard skills (full Pathway training will be given)
- A real passion to help people and to work for NHS 111 (tell us about this in your interview)
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)
- Pay: GBP10.19 per hour- daytime and during training (07:00-23:00); GBP12.67 per hour - contractual night rate (23:00-07:00); GBP13.11 per hour - Red Zone night rate (23:00-07:00) - when working a night shift your pay rate is enhanced to Red Zone rate!
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
- Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
- Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.