Customer Service Advisor - Training (Hybrid/Remote)
Our client s Training has been meeting the needs of customers for both technical and health & safety training since 2000 and via a team of highly skilled trainers, offers a wide range of courses within health & safety, working at height, workplace safety, rail and plant. Courses are delivered throughout a nationwide network of 40 centres of excellence which are purpose built and comprehensively kitted out with the facilities and amenities you would expect from an industry leading training organisation.
Do you have excellent communication skills? Do you enjoy working in a fast-paced environment?
To provide information on the training courses we provide, to be the first point of contact and deal with the initial enquires. To provide customers with booking confirmation via email and phones whilst adhering to the client s positive attitude.
Job Responsibilities:
Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.
Raise customers order as and when required.
Answer all calls presented to them to meet or exceed the departments high standard call rate.
Respond to all calls, emails, and messages in a timely manner.
To offer help and support all Internal and external customers, take time to ensure all customers needs are met and strive to exceed customers expectations levels through great service.
Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.
Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.
Seek guidance from your Team Leader and seek all opportunities for self-development.
To carry out other duties when required.
To attend training courses when asked, to help you develop in your role.
Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.Experience/Knowledge/Skills Required:
Attention to detail
Able to work on your own and as part of a wider team
Good communication skills
Good organisation skills
Good time keeping skills
Be able to prioritise workload
Self-motivated to target driven work
Good knowledge of Microsoft Outlook
Managing Key accounts on a day-to-day basis
Good communication skills both internal and external lines of communication Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds
Do you have excellent communication skills? Do you enjoy working in a fast-paced environment?
To provide information on the training courses we provide, to be the first point of contact and deal with the initial enquires. To provide customers with booking confirmation via email and phones whilst adhering to the client s positive attitude.
Job Responsibilities:
Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.
Raise customers order as and when required.
Answer all calls presented to them to meet or exceed the departments high standard call rate.
Respond to all calls, emails, and messages in a timely manner.
To offer help and support all Internal and external customers, take time to ensure all customers needs are met and strive to exceed customers expectations levels through great service.
Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.
Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.
Seek guidance from your Team Leader and seek all opportunities for self-development.
To carry out other duties when required.
To attend training courses when asked, to help you develop in your role.
Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.Experience/Knowledge/Skills Required:
Attention to detail
Able to work on your own and as part of a wider team
Good communication skills
Good organisation skills
Good time keeping skills
Be able to prioritise workload
Self-motivated to target driven work
Good knowledge of Microsoft Outlook
Managing Key accounts on a day-to-day basis
Good communication skills both internal and external lines of communication Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds