Bodyshop Customer Advisor
- Recruiter
- ACS Automotive Recruitment Consultancy
- Location
- United Kingdom
- Salary
- 22000.00 - 25000.00 GBP Annual
- Posted
- 27 Jun 2022
- Closes
- 08 Jul 2022
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Our client, an Accident Repair Centre in the Eastbourne area is currently looking for a Bodyshop Customer Service Advisor to join their friendly and welcoming team. The basic salary on offer is GBP22-25k DOE.
*** To successfully apply for this role your will need to have a career history as a Bodyshop Advisor or Bodyshop Administrator or within a Car Garage in a Customer Service role***.
Job Summary
- Receive customer enquiries and successfully convert these into firm bookings.
- Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
- Liaise with Insurance companies regarding the repairs.
Customer Relations
- Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
- Ensure proper qualification and total understanding of customer needs and requirements.
- Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
- Communicate clearly, regularly and unambiguously with customers and other members of the workshop staff.
- Maintain close dialogue with other departmental staff with whom there is interaction.
Full training on computer systems will be provided. You will need to be a good communicator and have excellent attention to detail.
Working hours are Monday to Friday 8am to 5pm. Plus Saturday mornings on a rota.
For further details on this Bodyshop Advisor role and other jobs in the Automotive Industry in your area please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.