Planner Scheduler
- Recruiter
- Confidential
- Location
- Loughton
- Salary
- 18.95 - 20.35 GBP Annual
- Posted
- 01 Jul 2022
- Closes
- 29 Jul 2022
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Full Time
I am currently recuriting for a Planner/Scheduler to work for a leaing contractor who deal with property services, based in Loughton.
This is a full time, temporary (ongoing).
Standard hours of work: 8am - 5pm, with an hour unpaid lunch.
Duties:
Take calls directly from tenants regarding maintenance and repairs
Raising repairs
Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
Manage operative diaries
Follow up with operatives and manage allocation of workload
To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
To assist with arranging pre and post inspections for the Supervisors and record
To provide administrative support for the service as required
Ability to manage customer service complaints and resolve to a satisfactory resolution.
To carry out any other reasonable duties as may be required by the business.
To promote good working relationships with your colleagues and the company s clients and suppliers
Required Experience & Knowledge
Previous experience within a call centre environment
Dealing with telephone enquiries
Previous experience of within a customer service role
Competent in MS Office
Customer Service focus
Ability to work on own initiative and as a team member
Excellent verbal and written communication skills
Organised and efficient administration skills
Knowledge of Kirona DRS and/or TriRiga
Experience in Housing management systems
If you are interested, then pelase appy with your CV today
This is a full time, temporary (ongoing).
Standard hours of work: 8am - 5pm, with an hour unpaid lunch.
Duties:
Take calls directly from tenants regarding maintenance and repairs
Raising repairs
Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
Manage operative diaries
Follow up with operatives and manage allocation of workload
To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
To assist with arranging pre and post inspections for the Supervisors and record
To provide administrative support for the service as required
Ability to manage customer service complaints and resolve to a satisfactory resolution.
To carry out any other reasonable duties as may be required by the business.
To promote good working relationships with your colleagues and the company s clients and suppliers
Required Experience & Knowledge
Previous experience within a call centre environment
Dealing with telephone enquiries
Previous experience of within a customer service role
Competent in MS Office
Customer Service focus
Ability to work on own initiative and as a team member
Excellent verbal and written communication skills
Organised and efficient administration skills
Knowledge of Kirona DRS and/or TriRiga
Experience in Housing management systems
If you are interested, then pelase appy with your CV today