Collections / Debt Recovery Agent
- Recruiter
- Confidential
- Location
- Epsom
- Salary
- 13.00
- Posted
- 02 Jul 2022
- Closes
- 30 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Collections / Debt Recovery agent
Location: Epsom KT18
Salary: GBP14.00 per hour
Hours of work: Monday to Friday, core working hours
Starts date: Immediate
Duration of assignment: This position will be ongoing until December 2022
Dynamite recruitment is working in partnership with a very well-established corporate business who are based in the area
Our client is an award-winning business and have beautiful offices situated in
Due to a busy period our client is looking for additional support within the Customer Care team where you would support with Debt Recovery.
You will be in contact with customers who have breached the financial agreements and who are in arrears to support them and look to assist them in setting up affordable options
As a Collections Advisor / Debt Recovery advisor you will be responsible for the following tasks
Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome
Complete affordability assessments with customers over the phone
Create mutually acceptable and sustainable payment arrangements based on the customers ability to pay and affordability
Identify and manage any potential vulnerability effectively and manage the situation in a sensitive manner
Liaise with third parties to support the customer
To ensure late arrears accounts are managed correctly
Payment management, including due date, card payments & direct debit changes
Resolution of first level customer complaints
Reply to incoming correspondence within agreed service standards for customers who are in arrears
To provide all round customer support and manage expectations
To complete administration
The ideal Collections Agent will have / be
Previous experience on the telephones with customers
Will have worked with vulnerable and aggressive customer situations previously and be able to demonstrate capability
in a Collections/ Dent recovery or Customer Outcomes environment would be desirable
Need to have good Decision-Making / Judgement Skills.
Clear and Logical Written and Oral Communication Skills.
PC Literate.
Will be confident and adaptable
To be considered please submit your CV asap
INDDYN
Location: Epsom KT18
Salary: GBP14.00 per hour
Hours of work: Monday to Friday, core working hours
Starts date: Immediate
Duration of assignment: This position will be ongoing until December 2022
Dynamite recruitment is working in partnership with a very well-established corporate business who are based in the area
Our client is an award-winning business and have beautiful offices situated in
Due to a busy period our client is looking for additional support within the Customer Care team where you would support with Debt Recovery.
You will be in contact with customers who have breached the financial agreements and who are in arrears to support them and look to assist them in setting up affordable options
As a Collections Advisor / Debt Recovery advisor you will be responsible for the following tasks
Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome
Complete affordability assessments with customers over the phone
Create mutually acceptable and sustainable payment arrangements based on the customers ability to pay and affordability
Identify and manage any potential vulnerability effectively and manage the situation in a sensitive manner
Liaise with third parties to support the customer
To ensure late arrears accounts are managed correctly
Payment management, including due date, card payments & direct debit changes
Resolution of first level customer complaints
Reply to incoming correspondence within agreed service standards for customers who are in arrears
To provide all round customer support and manage expectations
To complete administration
The ideal Collections Agent will have / be
Previous experience on the telephones with customers
Will have worked with vulnerable and aggressive customer situations previously and be able to demonstrate capability
in a Collections/ Dent recovery or Customer Outcomes environment would be desirable
Need to have good Decision-Making / Judgement Skills.
Clear and Logical Written and Oral Communication Skills.
PC Literate.
Will be confident and adaptable
To be considered please submit your CV asap
INDDYN