Operations Coordinator, Kensington

Reference No 24282
Job Title Operations Coordinator, Kensington
Type Permanent
Salary Range Competitive
Division Residential
Sub Division London Sales
Department Central London Operations ()
Location Kensington - London

Knight Frank is looking to hire an Operations Coordinator to join their busy Kensington sales office, with the following responsibilities:

Customer Experience

Provide an exceptional internal and external customer experience in every interaction
Assist in answering incoming calls and website enquiries
Assist with arranging and organising property visits
Maintain a tidy office and reception area
Refer clients to a wide range of KF services including Commercial and the Global network

Sales Administration

Work with Operations teams to provide a high level of support within agreed timeframes to Office Head.
Property listings:
Support team members in creating new property activity records
Order land registry title checks
Best Practice
Manage Client Due Diligence process for clients and counterparties
Liaise with clients to obtain necessary documents prior
to marketing.
Ensure correct naming conventions are used on all property files
G:drive organisation and maintenance
Ensure office compliance and drive audit pass rate improvements working alongside your Compliance Senior Operations Coordinator when necessary
Accounts:
Accurate generation of sales invoices
Ensure accurate records are maintained on all reports
General:
Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
Be a trouble shooter with system processes and procedures
Mentor new business support team members
Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.)

Local Marketing

Create mailers, property brochures, window cards and pitching materials
Occasionally arrange and upload EPCs, photos and floorplans
Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary
Adherence of KF marketing, PR and social media guidelines

HSE and Information Security

Display knowledge of ISO regulations and implement in office
Set and implement annual sustainability targets with the assistance of your Compliance Senior Operations Coordinator
Ensure all necessary safety checks are completed and logged
Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment
Advise teams on office/information security best practice
Ensure clear desk & clear screen policies are followed
Follow storage & archive protocols
Ensure confidential files are treated correctly
Liaise & raise security incidents or weaknesses with the Security Analyst

Operations

Department accounts:
Code office invoices
Monitor management reporting
Ensure accurate performance management records and reports are maintained
Assist team with submission of expenses if required
Submit Saturday staff timesheets
Facilities:
Manage office facilities
Arrange works/contractors when required
Upkeep and maintain office equipment/IT hardware
Order stationery and hardware as required

Particular Aptitudes/Skills Required

2 years+ experience in a similar operations, administration or secretarial role preferred
Proficient with Microsoft office packages
Flexibility, adaptability and a co-operative attitude
Calm under pressure
Excellent standard of English grammar and spelling
Diligent and efficient
Strong attention to detail
Self-motivated
Team player