Customer Care Coordinator - Swindon
Customer Care Coordinator Job in Swindon
I have a Customer Care job for a national housebuilder in their South Western region. Our client is looking for a Customer Care Coordinator to join their busy team in Swindon on a temporary 10, offering a salary of GBP25,000 + 33 days holiday.
Our client was established 50 years ago, with 10 offices across the Midlands, East Anglia, South West and the North West. They are a privately family-owned business that have over 1000 employees and build over 4000 homes per year across 9 regions. They are looking for someone who has strong Customer Service experiences in an office environment.
Role & Responsibilities
- Managing incoming calls, posts and all emails that relate to Customer Care
- Validating complaints and resolving ant problems quickly and efficiently
- Designating Customer Care Technicians, suppliers, and sub-contract trades to resolve issues
- Designate Customer Care Technicians, suppliers, and sub-contract trades to book appointments
- Making sure that work that has been carried out meets the purchaser's satisfaction.
- Update and maintain any records using Sitestream
- Categorise works successfully whilst ensuring management of costs are kept to a minimum
- Come to understand the Social Housing Defect Reporting Process, and assist with logging defects
- Process 5-7-month Purchaser Reports in line with the Your New Home Guide
- Abide and uphold any company policies and procedures.
Required Skills & Experience
- Customer Service experience within an office environment
- Experience in the use of CRM Software
- Ability to multi-task with good time management skills.
What you get back
- Salary of GBP25,000
- 33 days holiday entitlement (Including bank holidays)
- Group staff benefits.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We'll give you GBP300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.
Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.
Customer Care Coordinator Job in Swindon - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 12773)
I have a Customer Care job for a national housebuilder in their South Western region. Our client is looking for a Customer Care Coordinator to join their busy team in Swindon on a temporary 10, offering a salary of GBP25,000 + 33 days holiday.
Our client was established 50 years ago, with 10 offices across the Midlands, East Anglia, South West and the North West. They are a privately family-owned business that have over 1000 employees and build over 4000 homes per year across 9 regions. They are looking for someone who has strong Customer Service experiences in an office environment.
Role & Responsibilities
- Managing incoming calls, posts and all emails that relate to Customer Care
- Validating complaints and resolving ant problems quickly and efficiently
- Designating Customer Care Technicians, suppliers, and sub-contract trades to resolve issues
- Designate Customer Care Technicians, suppliers, and sub-contract trades to book appointments
- Making sure that work that has been carried out meets the purchaser's satisfaction.
- Update and maintain any records using Sitestream
- Categorise works successfully whilst ensuring management of costs are kept to a minimum
- Come to understand the Social Housing Defect Reporting Process, and assist with logging defects
- Process 5-7-month Purchaser Reports in line with the Your New Home Guide
- Abide and uphold any company policies and procedures.
Required Skills & Experience
- Customer Service experience within an office environment
- Experience in the use of CRM Software
- Ability to multi-task with good time management skills.
What you get back
- Salary of GBP25,000
- 33 days holiday entitlement (Including bank holidays)
- Group staff benefits.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We'll give you GBP300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.
Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.
Customer Care Coordinator Job in Swindon - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 12773)