Customer Housing Advisor

This role

We are looking for exceptional regional Housing Advisor to take ownership and responsibility for the housing queries received from our customers into the customer hub. This is a challenging and rewarding role where you will get to make a real difference to our customers.

We only want the very best here at MTVH and we are looking for passionate individuals who place customers at the heart of everything they do. Be prepared to be tested on your communication abilities and your commitment to providing customer excellence. If you succeed at inspiring us with your application, we will invite you for a face to face interview process in our new office based in Beeston, Nottingham.

Please note that you may be asked to join a short waiting list pending your appointment.

This is a fixed term contract for a period of 12 months.

What you'll need to succeed

You will already be customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy and guidance to our diverse range of customers. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work.

This role requires you to work closely with a number of other teams across the region. You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. No two days are the same so you must enjoy working in a varied and busy environment.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer great benefits, in addition to generous holiday entitlement we provide:

• life assurance with a matched contribution pension scheme

• enhanced maternity, paternity and adoption leave

• salary sacrifice schemes and season ticket loans

• eye care scheme

• plus lots of voluntary benefits including cash back and discounts from high street names

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on .

About Us

Our organisation was built on a simple mission - to give people a safe, secure, and affordable home. That is as true today as it was in the 1950's, when our founder Molly Huggins established an organisation to provide homes for Windrush migrants in London. Our core purpose is that "everyone should have a home and the chance to live well" To fulfil this vision, we work with partners to make our neighbourhoods - new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide us in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

What you'll get in return

We also offer a wide range of benefits. Please take a look at our benefits document attached.

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.