Service Desk Analyst - 1st line - SC Clearance

GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC ClearanceHolding SC Clearance for this role is a requirement.Shift Available - 0 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off.Contracts min 3 months - temporary plus extension and permanent opportunities.Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. 1st Line Support of Wintel / Retail and Hardware related incidents. Accurately log incidents and ensure all relevant data is captured whilst logging the incident. Regularly updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Contributing to team meetings. Good knowledge of IT platforms, equipment and applications. Proven Customer service skills Up to 6 months' experience as an analyst within a similar environment Industry recognised qualifications in relevant area is desirable (i.e. MCP)If you are an Service Desk Analyst or have the above skills and experience please apply now!If you are interested and have any questions please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy..