CRM Support Analyst

CRM Support Analyst

Our client, a leading software provider to the healthcare industry have an exciting opportunity for a CRM Support Analyst to join on a Permanent basis.

Role responsibilities:

• The setup of the NetSuite support desk (utilising Manage Engine for this or NetSuite Case Management)
• Setting up the document management areas in SharePoint Online
• Assisting migrating data from existing Legacy ERP products
• Resolving or escalating user support tickets (NetSuite, Cloud Extend, Solution7 etc.)
• Manage NetSuite Requests for Changes (RFCs) documentation
• Manage NetSuite User permissions to be compliant with internal Segregation of Duties rules (SOD)
• Manage Users (additions/deletions/access permissions)
• Assist with regression testing new NetSuite releases/modifications
• Assisting with the creation of reports, dashboards
• Assisting with data imports/extracts

Skills required:

• Expertise in the roll out and configuration of ERP or CRM solutions within an organisation
• Provision of support and mentorship to users
• Creation/maintenance of Reports and Dashboards
• Experience of leading CRM or ERP products

Desirable skills:

• Any Expertise in Netsuite would be highly advantageous

CRM Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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