Level 1 Service Desk Representative (German speaking)
- Recruiter
- Confidential
- Location
- Derby
- Salary
- 23000.00 - 26000.00 GBP Annual
- Posted
- 30 Jun 2022
- Closes
- 28 Jul 2022
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Role: Level 1 Service Desk Representative (German speaking)
Salary: GBP23K-GBP26K depending on experience
Location: Derby
Hours: rotas between Monday- Friday 7am-5pm and Sat- Sunday 8am-4pm
Our principles have enabled us to develop a team who work efficiently, are ambitious, motivated, and friendly, creating a positive culture and environment within and outside of the office. We always ensure working with our client is a positive experience for our staff, partners, and clients.
The role:
We are looking for a Level 1 Service Desk Representative who will be responsible for the delivery and co-ordination of IT services, ensuring high quality service with a consistent and professional approach. The successful candidate will provide an outstanding service to our customers and build a great relationship with International customers and partners and assist on service requests. As a successful candidate, you will have a great opportunity to work with global companies and in return we will offer excellent development opportunities.
About the Role & Responsibilities:
Answer client requests via telephone and email
Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
Update service desk tickets with accurate time entries and notes
Liaise with external support companies and suppliers
Ensure tasks are progressed through to a satisfactory conclusion • Proactively keep customers and team members informed of progress
Technical Experience / Requirements:
Must have 1 years experience in technical background (IT Engineering, Logistics)
Understanding backup job reports and carry our basic troubleshooting
Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
Key Attributes:
Previous customer service skills
Ability to work as a part of a team
Ability to prioritise tasks and projects
Good Numerical Skills
Accuracy and attention to detail
Self-motivated person who enjoys working in a fast-paced environment
Able to understand and follow standard documented processes
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance
Salary: GBP23K-GBP26K depending on experience
Location: Derby
Hours: rotas between Monday- Friday 7am-5pm and Sat- Sunday 8am-4pm
Our principles have enabled us to develop a team who work efficiently, are ambitious, motivated, and friendly, creating a positive culture and environment within and outside of the office. We always ensure working with our client is a positive experience for our staff, partners, and clients.
The role:
We are looking for a Level 1 Service Desk Representative who will be responsible for the delivery and co-ordination of IT services, ensuring high quality service with a consistent and professional approach. The successful candidate will provide an outstanding service to our customers and build a great relationship with International customers and partners and assist on service requests. As a successful candidate, you will have a great opportunity to work with global companies and in return we will offer excellent development opportunities.
About the Role & Responsibilities:
Answer client requests via telephone and email
Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
Update service desk tickets with accurate time entries and notes
Liaise with external support companies and suppliers
Ensure tasks are progressed through to a satisfactory conclusion • Proactively keep customers and team members informed of progress
Technical Experience / Requirements:
Must have 1 years experience in technical background (IT Engineering, Logistics)
Understanding backup job reports and carry our basic troubleshooting
Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
Key Attributes:
Previous customer service skills
Ability to work as a part of a team
Ability to prioritise tasks and projects
Good Numerical Skills
Accuracy and attention to detail
Self-motivated person who enjoys working in a fast-paced environment
Able to understand and follow standard documented processes
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance