The Estee Lauder Companies - IT Service Administrator
- Recruiter
- Estee Lauder Companies
- Location
- Fareham
- Salary
- Competitive
- Posted
- 01 Jul 2022
- Closes
- 04 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Description. The IT Services Administrator will be part of the UK Regional Information Technology team, working within a highly dynamic, fast changing and responsive environment, supporting all areas of our business to deliver administrative support for: Office, Field and Retail users. The role will report into the IT Services Supervisor and will take responsibility for fulfilling administrative requirements which support projects, system changes and technology solutions to meet the needs of the business. In this role the candidate will be customer facing, connecting with end users to fulfil technology requirements and better understand their requirements, along with managing the financial controls for the purchase of new hardware and software, manage departmental stock, create analytical reports and KPI s and support new IT staff onboarding and user access to key systems. The right individual will be expected to constantly look for opportunities to improve efficiencies, add value, reduce costs and own the end-to-end work streams within the department. We seek a highly organised person with exceptional attention to detail, who can be pro-active in their thinking but similarly able to work as part of a wider team The IT Services Administrator will undertake the following roles and responsibilities: Provide administrative services for office, field and retail users across the Estee Lauder Companies business. Procurement of hardware and software, ensuring total availability for end user requirements. Manage service renewals and SAAS provisions with vendors, controlling annual renewals against calendar. Lead internal financial controls for the purpose of intercompany cross charging and brand allocation. Support the necessary processes for onboarding new IT employees, working with local employment agencies to ensure accurate contract approvals and aligning with global teams for on-boarding as needed to business policy. Maintaining Asset registers and inventory, guaranteeing correct allocation, utilisation and prevention of technical hardware damage/loss. Provide regular reporting on availability and inventory. Including the tracking of licencing requirements for software provision. Track and monitor mobile technology allocation, ensuring compliance of devices, end user adherence to mobile usage policies and identify on-going opportunities to reduce costs. Responsibility for the accurate creation/revocation/change of user profiles/groups, ensuring alignment with company policy and accurately reflect compliance rules (including but not limited to SAP). Review and update knowledge base documentation, maintain compliance records, audit processes and create audit reviews and checks as needed. Take accountability for documentation across the IT Services team, managing version control, content and validity. Perform miscellaneous job-related duties, such as: Admin, meeting co-ordination, direct assistance with execs, team initiatives, event organisation, creation of departmental presentations etc. CUSTOMER ORIENTATED: Manage multiple personal workloads simultaneously, prioritise critical business requests and drive all requests through to successful resolution. Support the prioritisation of all work across the IT Services team ensuring that all is managed according to business priority, impact and defined SLA. Maintain an exceptional level of customer service via phone and email, acting as an escalation point within the IT Services team, working against priority requests as needed. Communicate appropriately with internal customers (across all levels of the organisation), be the primary point of contact for escalations and attend service meetings as needed on a regular basis. Excellent verbal and written communication skills, with a high touch telephone and email manner. Qualifications. Skills Required: Candidates must be highly competent in the use of: Word, PowerPoint and Outlook. Demonstrate a proven ability to demonstrate exceptional Microsoft Excel competencies (manipulating large amounts of data, filtering, lookups etc). Technical competence and general understanding of IT terminology and acronyms. Financial acumen that supports the calculation of expenditure. Previous experience raising purchase orders using SAP (or similar technology) Preferred Requirements: Able to demonstrate the ability to prioritise. Possess high level of accuracy and attention to detail. Customer service focused, with a team player attitude. Self-motivated and experienced in managing workload to deadlines. Creative and have good problem-solving skills. Presentation skills and ability to communicate to every level of the organisation. Integral team player, step in & step up when needed and cover any roles in times of essential.