Consultant User Researcher
Hippo Digital is recruiting for consultants in user research.
User Researchers at Hippo Digital find out what people really need.
As a user research consultant you will plan and conduct research, to enable teams to make evidence-based decisions. You will collaborate with designers, product owners, developers and other members of agile teams, taking a user-centred approach to service design. You will also test services as they are being designed and communicate user insights to clients, to explain design recommendations.
As a consultant in user research, you'll come to Hippo with a grounding in user research skills. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. We have an active user research community who are always on hand to help, as you progress in your user research and consultancy career.
What you'll do
- Plan and execute a range of user research to support product design
- Identify the most appropriate research methods depending on the phase of the service lifecycle
- Help the team to build empathy for the service users
- Support usability evaluation sessions
- Use a range of tools to collect data, and write research reports to present findings
- Effectively present your findings and related design/business recommendations and customer insights to stakeholders
- Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process
- Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
- Run workshops with your team and stakeholders
- Work with the Hippo research and design community to share best practice