Customer Care Coordinator
Job Title: Customer Care Coordinator
Location: Worcester
Salary: GBP28-30K + Company Benefits
Contract Type: Permanent
Konnect Contact: Please text or call Amber on (phone number removed)
Our client is looking for a Customer Care Coordinator based in their office in Worcester.
Our client was established 85 years ago, with 10 offices across the Midlands, East Anglia, South West And Southern. They are a privately family-owned business that build over 4000 homes per year across 8 regions. They are looking for someone with previous strong Customer Service experience to join the Customer Care team in Basingstoke.
Role & Responsibilities
Dealing with incoming calls, post and emails that relate to Customer Care
Resolve any validated complaints in a quick and efficient manner, seeking direction where required
Designate any Customer Care Technicians, suppliers, and sub-contract trades when any issues arise
Make appointments in line with any co-ordinating diaries of the Customer Care Technicians, suppliers, and sub-contract trades
Ensuring that any work carried out coincides with the purchaser s satisfaction
Update and maintain records using Site stream
Bring the attention of the Customer Care Manager and Head of Customer to persistent faults
Designate the works successfully whilst ensuring the management of costs are minimised
Process 5-7 Month Purchaser Reports in line with the Your New Home Guide
Attend any meetings that you feel necessary in the line of your duties
Always abide by the upholding company policies and procedures.
Required Skills & Experience
Customer Service experience within an office environment
Experience in using CRM software
Exceptional Customer Service skills.
What you get back
Salary up to GBP30,000
Annual 20% bonus scheme
33 days holiday + bank holidays
Contributory 6% Pension Scheme.
If this role takes your interest please apply or contact Amber at Konnect
Location: Worcester
Salary: GBP28-30K + Company Benefits
Contract Type: Permanent
Konnect Contact: Please text or call Amber on (phone number removed)
Our client is looking for a Customer Care Coordinator based in their office in Worcester.
Our client was established 85 years ago, with 10 offices across the Midlands, East Anglia, South West And Southern. They are a privately family-owned business that build over 4000 homes per year across 8 regions. They are looking for someone with previous strong Customer Service experience to join the Customer Care team in Basingstoke.
Role & Responsibilities
Dealing with incoming calls, post and emails that relate to Customer Care
Resolve any validated complaints in a quick and efficient manner, seeking direction where required
Designate any Customer Care Technicians, suppliers, and sub-contract trades when any issues arise
Make appointments in line with any co-ordinating diaries of the Customer Care Technicians, suppliers, and sub-contract trades
Ensuring that any work carried out coincides with the purchaser s satisfaction
Update and maintain records using Site stream
Bring the attention of the Customer Care Manager and Head of Customer to persistent faults
Designate the works successfully whilst ensuring the management of costs are minimised
Process 5-7 Month Purchaser Reports in line with the Your New Home Guide
Attend any meetings that you feel necessary in the line of your duties
Always abide by the upholding company policies and procedures.
Required Skills & Experience
Customer Service experience within an office environment
Experience in using CRM software
Exceptional Customer Service skills.
What you get back
Salary up to GBP30,000
Annual 20% bonus scheme
33 days holiday + bank holidays
Contributory 6% Pension Scheme.
If this role takes your interest please apply or contact Amber at Konnect