Customer Relations Manager - Insurance Claims
- Recruiter
- Confidential
- Location
- Tonbridge
- Salary
- 30000.00 - 35000.00 GBP Annual
- Posted
- 30 Jun 2022
- Closes
- 28 Jul 2022
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Customer Relations Manager
Based in Tonbridge
GBP30,000 to GBP35,000
Our client who works within the insurance claims industry are looking to recruit a Customer Relations Manager due to continued growth across the business to manage their claims complaints team.
The successful candidate will be responsible for mentoring and managing the household, motor and commercial complaints handling team to ensure that all claims complaints are managed and resolved inline with SLAs.
Job role:
Assisting within technical questions and overseeing all teamwork to ensure quality and guideline compliance
Plan and manage the team resource to ensure adequate staffing levels for handling incoming complaints and existing cases
Carrying out 1-2-1 meetings with staff
Monitoring performance across the team
Acting as the point of contact for Financial Ombudsman complaints when needed
Recruiting team across household, motor and commercial claims handlers
Ensuring team are adhering to all FCA rules and regulations
Experience needed:
Previous experience within insurance claims, complaints and Financial Ombudsman complaints
Claims experience within household, motor or commercial would be beneficial
Proven team management experience - either from a management or team leader position
Excellent knowledge of FCA rules and regulations
Cert CII or the desire to study towards
Excellent communicator who is a team player
If this is a role that you would like to discuss in more detail, please apply online or contact Hills Consultants
Based in Tonbridge
GBP30,000 to GBP35,000
Our client who works within the insurance claims industry are looking to recruit a Customer Relations Manager due to continued growth across the business to manage their claims complaints team.
The successful candidate will be responsible for mentoring and managing the household, motor and commercial complaints handling team to ensure that all claims complaints are managed and resolved inline with SLAs.
Job role:
Assisting within technical questions and overseeing all teamwork to ensure quality and guideline compliance
Plan and manage the team resource to ensure adequate staffing levels for handling incoming complaints and existing cases
Carrying out 1-2-1 meetings with staff
Monitoring performance across the team
Acting as the point of contact for Financial Ombudsman complaints when needed
Recruiting team across household, motor and commercial claims handlers
Ensuring team are adhering to all FCA rules and regulations
Experience needed:
Previous experience within insurance claims, complaints and Financial Ombudsman complaints
Claims experience within household, motor or commercial would be beneficial
Proven team management experience - either from a management or team leader position
Excellent knowledge of FCA rules and regulations
Cert CII or the desire to study towards
Excellent communicator who is a team player
If this is a role that you would like to discuss in more detail, please apply online or contact Hills Consultants