Service Desk Analyst (1st Line)

Great opportunity to join a global business who offer fantastic training and development from day one. You will be working as a Service Desk Analyst providing first line support, in a busy sociable environment. IT skills are not essential, but it is desirable to have an interest in IT.

Client Details

Michael Page are partnering with a Global Financial Services Business.

Description

Key Responsibilities:

• First point of contact for any IT support
• Escalate any issues as required
• Work to required SLAs
• Provide a positive, professional can do attitude and maintain a high quality service of support to our customers
• Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites
• Ensure regular ticket updates to manage customer expectations

Profile

Key Skills and Experience:

• Excellent Client Care/Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organisational skills, with the ability to prioritise workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast pace environment.

Job Offer

Salary: GBP25,000 - GBP28,000