Customer Services Advisor, Repairs and Maintenance, Social Housing
- Recruiter
- Confidential
- Location
- London
- Salary
- 25000.00 - 27500.00 GBP Annual + package
- Posted
- 29 Jun 2022
- Closes
- 27 Jul 2022
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Permanent
- Hours
- Full Time
My client who is a leader within the Social Housing industry has key requirements for 3 Customer Services Advisors to work in a call centre in Islington.
Repairs & Maintenance Customer Service
Main purpose of the job To be the first point of contact for all HA residents, contractors and others ensuring all repair queries are responded to, actioned and managed at first point.
If unable to do so ensure the query is forwarded onto the correct colleague / department to manage whilst maintaining excellent customer service. Triaging repair queries accurately and raising repair requests to the appropriate contractors to facilitate prompt repairs.
Previous Experience:
• Customer/resident focus background
• Social Housing knowledge and maintenance knowledge
• Worked successfully in administrative positions
• Analysed information to present to internal and external customers
• To work flexibly and co-operatively to ensure that operational service priorities are met
• Work accurately and efficiently
• The ability to understand different procedures and retain information
Hours of work 35 hours per week - 09:00 - 17:00 Monday - Friday 1 hour lunch per day
Annual leave entitlement 29 days rising to 31 days after 5 years service. ISHA is normally closed between Christmas and New Year and staff must take annual leave to cover the working days
Email (url removed)
Repairs & Maintenance Customer Service
Main purpose of the job To be the first point of contact for all HA residents, contractors and others ensuring all repair queries are responded to, actioned and managed at first point.
If unable to do so ensure the query is forwarded onto the correct colleague / department to manage whilst maintaining excellent customer service. Triaging repair queries accurately and raising repair requests to the appropriate contractors to facilitate prompt repairs.
Previous Experience:
• Customer/resident focus background
• Social Housing knowledge and maintenance knowledge
• Worked successfully in administrative positions
• Analysed information to present to internal and external customers
• To work flexibly and co-operatively to ensure that operational service priorities are met
• Work accurately and efficiently
• The ability to understand different procedures and retain information
Hours of work 35 hours per week - 09:00 - 17:00 Monday - Friday 1 hour lunch per day
Annual leave entitlement 29 days rising to 31 days after 5 years service. ISHA is normally closed between Christmas and New Year and staff must take annual leave to cover the working days
Email (url removed)