Customer Service Advisor
- Recruiter
- Confidential
- Location
- London
- Salary
- Competitive
- Posted
- 30 Jun 2022
- Closes
- 28 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Our Client is a multi-sector speciality distributor of raw materials and chemicals to the UK Manufacturing Industry. They are now seeking a Customer Service Advisor. This position will be based in Greenwich, London. It is a full-time permanent role.
Job Purpose
This is a key support role, with a strong administrative bias, responsible for providing a market leading customer experience to the site customer base and efficient and effective support and assistance to the sales office of the site, including handling and processing of customer orders in line with company policies and procedures
Assisting with a mix of sales related and administrative duties
Key Responsibilities
Being a primary contact for specific site allocated customers
Maintain accurate customer and account information including up to date pricing and up to date information input into templates
Receipt and processing of direct delivery orders and customer Purchase orders onto computer system
Check and validate customer confirmation purchase orders
Complete confirmations using Transend & Delivery Notes
Communication with customer regarding concessions and any other required information
Regularly update information on system including maintenance of records on customer pricing
Generate and process Return Inwards Notes
Provide the necessary commercial support to enable an efficient response to all customer enquires
Ability to create and print sales/product/customer related reports and CRM reports (including analysis)
Liaise with other sales staff to maximise sales opportunities
Capture and professionally process customer feedback using own initiative as appropriate
Qualifications and Experience
Used to working in a fast-paced environment
Ideally able to demonstrate relevant experience of working in a similar customer facing role
A confident and professional telephone manner, backed by a strong customer focus and great problem solving skills
Excellent attention to detail, data entry experience and a good all-round level of IT/PC literacy
Energetic and driven to deliver good customer service whilst identifying areas of improvements
A diligent and highly organised approach, coupled with plenty of initiative
Good relationship building skills, plus the ability to work as part of a team and independently
In return, our client is offering a competitive basic salary plus bonus & benefits
To apply for the above position, please send your C.V to Lorraine Roger, Director at Atom Recruitment Ltd
Job Purpose
This is a key support role, with a strong administrative bias, responsible for providing a market leading customer experience to the site customer base and efficient and effective support and assistance to the sales office of the site, including handling and processing of customer orders in line with company policies and procedures
Assisting with a mix of sales related and administrative duties
Key Responsibilities
Being a primary contact for specific site allocated customers
Maintain accurate customer and account information including up to date pricing and up to date information input into templates
Receipt and processing of direct delivery orders and customer Purchase orders onto computer system
Check and validate customer confirmation purchase orders
Complete confirmations using Transend & Delivery Notes
Communication with customer regarding concessions and any other required information
Regularly update information on system including maintenance of records on customer pricing
Generate and process Return Inwards Notes
Provide the necessary commercial support to enable an efficient response to all customer enquires
Ability to create and print sales/product/customer related reports and CRM reports (including analysis)
Liaise with other sales staff to maximise sales opportunities
Capture and professionally process customer feedback using own initiative as appropriate
Qualifications and Experience
Used to working in a fast-paced environment
Ideally able to demonstrate relevant experience of working in a similar customer facing role
A confident and professional telephone manner, backed by a strong customer focus and great problem solving skills
Excellent attention to detail, data entry experience and a good all-round level of IT/PC literacy
Energetic and driven to deliver good customer service whilst identifying areas of improvements
A diligent and highly organised approach, coupled with plenty of initiative
Good relationship building skills, plus the ability to work as part of a team and independently
In return, our client is offering a competitive basic salary plus bonus & benefits
To apply for the above position, please send your C.V to Lorraine Roger, Director at Atom Recruitment Ltd