Vendor Customer Success Manager

Would you like to work in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Vendor Customer Success Managers

You will join the team as one of four Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success unit, you will be part of a team who are responsible for supporting our customers through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.

Softcat is a GBP1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Are you passionate about building relationships?

As a Vendor Customer Success Manager, you will be given the opportunity to represent Softcat's biggest partners by building excellent relationships with our Mid-Market to Enterprise customers. You will possess high levels of Microsoft and Citrix product and agreement knowledge as well as Softcat services knowledge. This will help you to enable our customers to be as successful as possible, whilst providing exceptional levels of customer service.

As a Vendor Customer Success, you'll be responsible for:

• Proactively re-engaging with customers currently enrolled on the program to maximise available opportunities
• Onboard and manage new customers brought froward by Licensing Specialists and Account Managers
• Conduct quarterly business reviews with customers, highlighting the positive impact the programmes have had on their IT environment
• You will be expected to attended regular customer meetings and conference calls, and be comfortable travelling to customer sites where needed
• You will organise and facilitate a monthly webinar to our Softcat Microsoft customers on products and licensing updates to help them get the most value out of their agreements
• Communicating a monthly newsletter to all Softcat Microsoft, Citrix and VMware customers on products and licensing updates, new services, blogs and upcoming events

What we need from you

• Have the appetite to learn and take on new challenges.
• Be a proactive and highly driven individual with the ability to grasp new concepts.
• Confidence to work in a customer facing capacity.
• Ability to research, learn and understand key vendor technologies.

Be passionate about the consistent delivery of fantastic customer service.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 2-3 days in the office and 2-3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.