Technical Support Advisor
- Recruiter
- Confidential
- Location
- Hampshire
- Salary
- Competitive
- Posted
- 29 Jun 2022
- Closes
- 27 Jul 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Advisor - Southampton Outskirts - GBP22,500
As a Technical Support Advisor, you will join a well established company, offering support of a technical nature, to customers on their purchased product.
Duties for the Technical Support Advisor:
• Respond to customer calls and emails in a timely manner within the required performance targets of the department
• Identify and troubleshoot the technical issue and aim to resolve this with the customer
• Investigate customer s problems, providing quality, accurate and factual replies; escalating customer queries as required
• Consistently maximise work output
• Continually improve knowledge of the technologies developed by my client
• Identify growing problems and bring these to the attention of a Team Manager
• Promoting clear communications between my client and its customers
• Propose knowledge support articles for all members of the team to use
Candidate Competencies:
• Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function
• Excellent level of spoken and written English
• A good telephone manner with the ability to adapt your response to the technical level of the customer
• Qualified to GCSE level or equivalent.
• An interest in gadgets and technology are a definite advantage
The Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Gadgets or 1st Line Support
The role for the Technical Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is GBP22,500 with excellent company benefits
As a Technical Support Advisor, you will join a well established company, offering support of a technical nature, to customers on their purchased product.
Duties for the Technical Support Advisor:
• Respond to customer calls and emails in a timely manner within the required performance targets of the department
• Identify and troubleshoot the technical issue and aim to resolve this with the customer
• Investigate customer s problems, providing quality, accurate and factual replies; escalating customer queries as required
• Consistently maximise work output
• Continually improve knowledge of the technologies developed by my client
• Identify growing problems and bring these to the attention of a Team Manager
• Promoting clear communications between my client and its customers
• Propose knowledge support articles for all members of the team to use
Candidate Competencies:
• Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function
• Excellent level of spoken and written English
• A good telephone manner with the ability to adapt your response to the technical level of the customer
• Qualified to GCSE level or equivalent.
• An interest in gadgets and technology are a definite advantage
The Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Gadgets or 1st Line Support
The role for the Technical Support Advisor is a full time position, Monday-Friday 8:30am-5:30pm. The salary for the role is GBP22,500 with excellent company benefits