Customer Service - Admin - Fleet Management
- Recruiter
- Confidential
- Location
- Welwyn Garden City
- Salary
- 18000.00 - 20000.00 GBP Annual
- Posted
- 29 Jun 2022
- Closes
- 27 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
My client is a nationwide fleet management company looking for a Customer Service Assistant.
Main purpose of role
To provide and maintain a high level of customer service and administrative support to all contractual activities in a vehicle workshop environment.
Accountabilities
To ensure all visitors are greeted in a professional, efficient and courteous manner in line with the reception procedures and site rules guidelines.
To ensure the reception and waiting areas are kept tidy and presentable at all times.
To ensure all incoming calls are answered and customer requests are processed and directed to the relevant individual /department in a prompt, efficient and professional manner.
To ensure that all face to face enquiries are actioned appropriately.
To check in customers vehicles, check defect books, obtain vehicle mileage and create the appropriate paperwork including vehicle pre-check sheet for the workshop staff.
To liaise with drivers and customers to obtain information to assist correct repair/s, ensuring prompt and efficient handover of vehicle on completion, updating customers, where appropriate with repair updates and/or completion of repairs in a timely and professional manner.
To release vehicles back to customer ensuring correct procedures are followed.
To book vehicles into main dealers for warranty and vehicle recall work as advised by the Workshop Controller. To take bookings for MOT s and Services for HCC lease car fleet and other private customers.
To ensure deliveries are signed for, and are checked and collected promptly. To deliver all incoming post to the relevant established collection points.
To complete invoicing for all internal work carried out.
To arrange Bodyshop bookings with the customer and the PSP Bodyshop, liaising with both parties on updates and queries.
Required Experience
Experience of working in a similar customer service administrator role.
Experience of raising and processing invoices.
Excellent working knowledge of Microsoft products and other IT systems in particular vehicle workshop systems.
Full Driving Licence is desirable
Main purpose of role
To provide and maintain a high level of customer service and administrative support to all contractual activities in a vehicle workshop environment.
Accountabilities
To ensure all visitors are greeted in a professional, efficient and courteous manner in line with the reception procedures and site rules guidelines.
To ensure the reception and waiting areas are kept tidy and presentable at all times.
To ensure all incoming calls are answered and customer requests are processed and directed to the relevant individual /department in a prompt, efficient and professional manner.
To ensure that all face to face enquiries are actioned appropriately.
To check in customers vehicles, check defect books, obtain vehicle mileage and create the appropriate paperwork including vehicle pre-check sheet for the workshop staff.
To liaise with drivers and customers to obtain information to assist correct repair/s, ensuring prompt and efficient handover of vehicle on completion, updating customers, where appropriate with repair updates and/or completion of repairs in a timely and professional manner.
To release vehicles back to customer ensuring correct procedures are followed.
To book vehicles into main dealers for warranty and vehicle recall work as advised by the Workshop Controller. To take bookings for MOT s and Services for HCC lease car fleet and other private customers.
To ensure deliveries are signed for, and are checked and collected promptly. To deliver all incoming post to the relevant established collection points.
To complete invoicing for all internal work carried out.
To arrange Bodyshop bookings with the customer and the PSP Bodyshop, liaising with both parties on updates and queries.
Required Experience
Experience of working in a similar customer service administrator role.
Experience of raising and processing invoices.
Excellent working knowledge of Microsoft products and other IT systems in particular vehicle workshop systems.
Full Driving Licence is desirable