Account Manager
About Us:
We are a software vendor providing value-based healthcare solutions into the public and private healthcare sector. We have offices in the UK, the Middle East and India supporting over 100 different software solutions in over 500 organisations worldwide.
The Opportunity:
We require an experienced account management professional to work with one of our principal product teams to maintain and develop a national contract with the NHS. This contract provides a nationally used selection system that is responsible for the recruitment of all junior doctors to the NHS.
The ideal candidate will form a relationship with the NHS to help promote and identify new opportunities, whilst also maintaining excellent customer satisfaction and engagement.
A successful candidate will also have a proven track record in healthcare software account management, ideally working for or within an NHS education/recruitment setting. The candidate needs to understand software well and would benefit from having a good technical knowledge (although not essential).
Responsibilities:
Develop and maintain long term relationships with our customers.
Participate in regular face to face meetings with customer to identify their needs and manage good relations.
Develop and promote best practice in the use of our software.
Promote the use, understanding and uptake of the software and new modules/features.
Help develop business cases and case studies for our customers and products.
Provide regular feedback to the marketing, sales, product and support teams.
Organise and participate in customer workshops and user groups.
Co-ordinate customer side activities including arranging periodic account reviews.
Ensure customer retention and satisfaction KPIs are being met.
Promote new initiatives, new releases and new features to existing customers.
The Individual:
Candidates need to be proactive, motivated, confident, articulate and ambitious with a proven track record of software account management and experience of the NHS and/or recruitment systems. Candidates must have excellent interpersonal and communication skills and be able to develop close working relationships with stakeholders in different roles and at different levels.
The successful candidate can expect an exciting, challenging and rewarding career within a dynamic and growing business
We are a software vendor providing value-based healthcare solutions into the public and private healthcare sector. We have offices in the UK, the Middle East and India supporting over 100 different software solutions in over 500 organisations worldwide.
The Opportunity:
We require an experienced account management professional to work with one of our principal product teams to maintain and develop a national contract with the NHS. This contract provides a nationally used selection system that is responsible for the recruitment of all junior doctors to the NHS.
The ideal candidate will form a relationship with the NHS to help promote and identify new opportunities, whilst also maintaining excellent customer satisfaction and engagement.
A successful candidate will also have a proven track record in healthcare software account management, ideally working for or within an NHS education/recruitment setting. The candidate needs to understand software well and would benefit from having a good technical knowledge (although not essential).
Responsibilities:
Develop and maintain long term relationships with our customers.
Participate in regular face to face meetings with customer to identify their needs and manage good relations.
Develop and promote best practice in the use of our software.
Promote the use, understanding and uptake of the software and new modules/features.
Help develop business cases and case studies for our customers and products.
Provide regular feedback to the marketing, sales, product and support teams.
Organise and participate in customer workshops and user groups.
Co-ordinate customer side activities including arranging periodic account reviews.
Ensure customer retention and satisfaction KPIs are being met.
Promote new initiatives, new releases and new features to existing customers.
The Individual:
Candidates need to be proactive, motivated, confident, articulate and ambitious with a proven track record of software account management and experience of the NHS and/or recruitment systems. Candidates must have excellent interpersonal and communication skills and be able to develop close working relationships with stakeholders in different roles and at different levels.
The successful candidate can expect an exciting, challenging and rewarding career within a dynamic and growing business