Consultant User Researcher
Hippo Digital is recruiting for consultants in user research.
User Researchers at Hippo Digital find out what people really need.
As a user research consultant you will plan and conduct research, to enable teams to make evidence-based decisions. You will collaborate with designers, product owners, developers and other members of agile teams, taking a user-centred approach to service design. You will also test services as they are being designed and communicate user insights to clients, to explain design recommendations.
As a consultant in user research, you ll come to Hippo with a grounding in user research skills. In return, we ll provide exciting opportunities to develop further within your profession and as a consultant with clients. We have an active user research community who are always on hand to help, as you progress in your user research and consultancy career.
What you ll do
- Plan and execute a range of user research to support product design
- Identify the most appropriate research methods depending on the phase of the service lifecycle
- Help the team to build empathy for the service users
- Support usability evaluation sessions
- Use a range of tools to collect data, and write research reports to present findings
- Effectively present your findings and related design/business recommendations and customer insights to stakeholders
- Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process
- Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
- Run workshops with your team and stakeholders
- Work with the Hippo research and design community to share best practice