IT Support Technician

As IT Support Technician, and a member of the IT Team, your key responsibility will be to support the IT Support Manager in the management of the company infrastructure and cloud services to minimise downtime, optimise customer service and ensure compliance.

-Install and configure computer hardware, operating systems and applications
-Supporting and resolving any faults with IT hardware while also liaising with third-party companies
-Building and managing laptops for new joiners (employees, secondees, contractors) as well as ad hoc machine replacements
-Following the company joiners, movers and leavers process from start to finish
-Training and guiding company users through issues via face to face (in the office) or remote support or situations they might be struggling with, ensuring calm and open approach is used
-Supporting the IT Support Manager in the management of ICT infrastructure and cloud services (including Azure) to minimise downtime, optimise customer service and ensure compliance
-Employing best practice' support standards
-Providing support, including procedural documentation and relevant reports
-Prioritising and managing many open cases at one time
-Managing your time with around tasks or open cases you have open or tasks the IT Support Manager has given you
-Testing, evaluating and reporting fixes before pushing out to all company users
-Rapidly establishing a good working relationship with users and partners
-Liaising with third-party support teams to find solutions to severe or urgent cases
-Being prepared to learn how the company works and how to resolve certain cases/tasks
-Being open to learning with new equipment and software you might never have used before within the company product suite
-Enjoying your work and having a solid work and team ethic with the whole IT team
-Resolving issues regarding meeting room equipment (Audio and Video Conferencing)

Reporting to the IT Support Manager, working with other members of the wider IT team as required.

-Very importantly, able to keep smiling and being able to build a good rapport with all customers in all circumstances
-Demonstrable technology skills in relation to CRM and Office 365 solutions
-Experience with Azure Active Directory and other Azure Resources
-Experience with using Microsoft Intune
-Supporting Windows 10
-Troubleshooting Issues
-Supporting Audio Conferencing equipment
-Printers (Including the services that can be used)
-Basic knowledge on Networking
-Experience with creating, configuring, and using SharePoint Sites
-Experience with user and supporting Microsoft Teams
-Remote Support as well as face to face
-Demonstrable experience of successfully configuring the above toolsets for business use in a fast-paced office environment
-Experience of managing an end-user environment of around 120 to 250 users
-Demonstrable ability to engage and manage stakeholders
-Knowledge on supporting MAC's

Optional areas of experience/solution knowledge:
-Net2 door admin
-Mimecast
-Uniflow
-Asset management