IT Service Desk Analyst

Service Desk Analyst

The Role

Providing a first class support service is essential to ensure our customers and partners around the globe continue to operate smoothly. As an L1 Service Desk Analyst you will be the first point of contact via our Hardware Service Desk. The Service Desk Analyst will own, manage and lead tickets to deliver an exceptional support service.

You Will

• Issue, Own and Manage all calls through to ticket closure
• Ensure customers are made aware and kept informed via regular updates
• Be passionate about the level of support and the service the team provide
• Dispatch engineers and parts via our own inhouse team and partners.
• Monitor all tickets closely to ensure all KPI and SLAs are exceeded or met
• Provide monthly reporting per customer
• Raise purchase orders for any external resource required for a Ticket

You are

• A quick learner with the ability to pick up new things quickly, and a thirst for knowledge.
• Experienced in working in collaboration with others, often in other offices and maintaining a positive relationship.
• It is desirable that you have experience in a customer service background.
• Passionate about the support service, and our continual improvement
• Have achieved 5 GCSE s grade A to C (Grades 4-9)

Employee Benefits

• 31 Days annual leave.
• Company Social events
• A highly subsidized membership with a local gym
• Enrolment to the NEST pension scheme.

Who we are

The company offers information technology asset disposition, data sanitization, Hardware Breakfix, supply chain management, refurbishment and data destruction, rental, system integrator, cloud, and other services.

Hours Per Week: 4on 4off 07:00 - 19:00 Daytime shift pattern

Starting salary GBP22-24K rising to GBP27K after 6 months probation