IT Service Desk Analyst

22000.00 - 27000.00 GBP Annual
29 Jun 2022
27 Jul 2022
Contract Type
Full Time
Service Desk Analyst
The Role
Providing a first class support service is essential to ensure our customers and partners around the globe continue to operate smoothly. As an L1 Service Desk Analyst you will be the first point of contact via our Hardware Service Desk. The Service Desk Analyst will own, manage and lead tickets to deliver an exceptional support service.
You Will
Issue, Own and Manage all calls through to ticket closure
Ensure customers are made aware and kept informed via regular updates
Be passionate about the level of support and the service the team provide
Dispatch engineers and parts via our own inhouse team and partners.
Monitor all tickets closely to ensure all KPI and SLAs are exceeded or met
Provide monthly reporting per customer
Raise purchase orders for any external resource required for a Ticket
You are
A quick learner with the ability to pick up new things quickly, and a thirst for knowledge.
Experienced in working in collaboration with others, often in other offices and maintaining a positive relationship.
It is desirable that you have experience in a customer service background.
Passionate about the support service, and our continual improvement
Have achieved 5 GCSE s grade A to C (Grades 4-9)
Employee Benefits
31 Days annual leave.
Company Social events
A highly subsidized membership with a local gym
Enrolment to the NEST pension scheme.
Who we are
The company offers information technology asset disposition, data sanitization, Hardware Breakfix, supply chain management, refurbishment and data destruction, rental, system integrator, cloud, and other services.
Hours Per Week: 4on 4off 07:00 - 19:00 Daytime shift pattern
Starting salary GBP22-24K rising to GBP27K after 6 months probation

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