ITIL Knowledge Manager
- Recruiter
- Confidential
- Location
- Leicester
- Salary
- Competitive
- Posted
- 27 Jun 2022
- Closes
- 25 Jul 2022
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
ITIL Knowledge Manager
Salary Up to GBP45,000 + excellent benefits
LocationHome Based with travel
This is a permanent, full time vacancy.
The role
Experience of proactive management of Content Management Systems (Loopio and/or SharePoint?)
Well versed in ITIL best practice?
Come and be a Knowledge Manager at Simplify!
If this is a role for you then you'll be joining the UK's largest group of conveyancers, a business that is constantly looking to expand, and one with innovation at the heart of its values.
Simplify has grown through organic growth and acquisition, something which is set to continue in the future. We need brilliant people to allow us to reach our ambitions and we want you to help us there.
This is a brand new position within our Group and will take responsibility for all Knowledge content, documentation, and governance, enabling projects to go live and run smoothly, with the help and support of 4 direct reports.
You will also be responsible for the re-tooling of ServiceNow operations categorisations ensuring new articles are being used, and managing the team's SharePoint site.
This is a hybrid role, where we envisage 3 days per week can be home based with the remaining 2 days spent at our Leicester office to best connect with team members, peers and stakeholders, so you will need a full driving licence and unrestricted access to your own vehicle.
"What's in it for me?" I hear you ask???
Well, for starters, you'll be joining a fantastic and well respected team with a supportive manager and progressive outlook.
You'll be highly respected as the expert in your field, and your ideas will count!
Of course, you'll also get a very competitive salary worthy of a role of this calibre and all the corporate benefits you would expect, including but not limited to:
* 25 days holiday (increasing with length of service)
* Option to buy/sell up to 5 days extra holiday
* Ongoing training and development to maximise your full potential
* Free legals when moving house yourself
* Contributory pension
* Life assurance (4x annual salary)
* Income protection
* Health cash plan
* Retail discounts
* Discounted gym membership
For you to do all of this, we will need a few bits from you???
You'll need to be ITIL certified or possess equivalent best practice knowledge, and lots of tangible experience, ideally within a similar role.
You will be confident creating well-written Knowledge Base and policy documentation, whilst adapting approach and materials in line with change and progress.
Prior management experience will also be key as you will oversee 4 direct reports; 2 in the UK (a Knowledge Specialist and a ServiceNow Developer), and 2 in India (a ServiceNow Administrator and an Automation Specialist).
Finally, you will be personable and approachable, with a service delivery focus and a desire to build productive working relationships with your stakeholders.
Our Values
We are proud of our values and embody them, we would expect you to share affinity with them too:
* INSPIRE - leading by example and showing what excellence looks like
* INNOVATE - challenging the ways of working and business norms to advance Simplify and the people around you
* CARE - understand the impact your work has on the people within simplify and those that we serve as an organisation
Have we sold it to you already? Hit apply now! Perhaps you want a touch more information??? get in touch with our recruitment team
Salary Up to GBP45,000 + excellent benefits
LocationHome Based with travel
This is a permanent, full time vacancy.
The role
Experience of proactive management of Content Management Systems (Loopio and/or SharePoint?)
Well versed in ITIL best practice?
Come and be a Knowledge Manager at Simplify!
If this is a role for you then you'll be joining the UK's largest group of conveyancers, a business that is constantly looking to expand, and one with innovation at the heart of its values.
Simplify has grown through organic growth and acquisition, something which is set to continue in the future. We need brilliant people to allow us to reach our ambitions and we want you to help us there.
This is a brand new position within our Group and will take responsibility for all Knowledge content, documentation, and governance, enabling projects to go live and run smoothly, with the help and support of 4 direct reports.
You will also be responsible for the re-tooling of ServiceNow operations categorisations ensuring new articles are being used, and managing the team's SharePoint site.
This is a hybrid role, where we envisage 3 days per week can be home based with the remaining 2 days spent at our Leicester office to best connect with team members, peers and stakeholders, so you will need a full driving licence and unrestricted access to your own vehicle.
"What's in it for me?" I hear you ask???
Well, for starters, you'll be joining a fantastic and well respected team with a supportive manager and progressive outlook.
You'll be highly respected as the expert in your field, and your ideas will count!
Of course, you'll also get a very competitive salary worthy of a role of this calibre and all the corporate benefits you would expect, including but not limited to:
* 25 days holiday (increasing with length of service)
* Option to buy/sell up to 5 days extra holiday
* Ongoing training and development to maximise your full potential
* Free legals when moving house yourself
* Contributory pension
* Life assurance (4x annual salary)
* Income protection
* Health cash plan
* Retail discounts
* Discounted gym membership
For you to do all of this, we will need a few bits from you???
You'll need to be ITIL certified or possess equivalent best practice knowledge, and lots of tangible experience, ideally within a similar role.
You will be confident creating well-written Knowledge Base and policy documentation, whilst adapting approach and materials in line with change and progress.
Prior management experience will also be key as you will oversee 4 direct reports; 2 in the UK (a Knowledge Specialist and a ServiceNow Developer), and 2 in India (a ServiceNow Administrator and an Automation Specialist).
Finally, you will be personable and approachable, with a service delivery focus and a desire to build productive working relationships with your stakeholders.
Our Values
We are proud of our values and embody them, we would expect you to share affinity with them too:
* INSPIRE - leading by example and showing what excellence looks like
* INNOVATE - challenging the ways of working and business norms to advance Simplify and the people around you
* CARE - understand the impact your work has on the people within simplify and those that we serve as an organisation
Have we sold it to you already? Hit apply now! Perhaps you want a touch more information??? get in touch with our recruitment team