Returns and Support Administrator
- Recruiter
- Confidential
- Location
- Basingstoke
- Salary
- 19000.00 - 21000.00 GBP Annual
- Posted
- 28 Jun 2022
- Closes
- 26 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
I am working with a great company based in Basingstoke to recruit an administrator to work with customer returns and customer support. This is a long term temporary role that is full time (36.5hrs). The company are in the engineering sector so any knowledge around manufacturing or assembly would be an advantage.
You will receiving customer issues via email and phone and then logging those issues into the system. From there you will be determining the best course of action to reach the best outcome for the customer and the company. This may be sending out a new unit to the customer, liaising with the technical teams or escalating to your senior. Throughout the process you will need to make sure that all actions you take are mirrored in the system so great attention to detail is needed.
Due to the nature of the business many of the issues will be solved by sending out replacement units so experience of working in a stores or stores administrative role would be beneficial, as would having done a technical picking or dispatch role.
You will need to have strong verbal and written English skills to provide a first class customer service experience. The hours are 0830 - 1700 Monday to Thursday and 0830 - 1600 on a Friday and you will report to the technical support manager.
If you are from a stores / stock control / picking background and have some administrative experience please apply now - we are submitting CVs this week with a view to interviewing next week.
GDPR:
In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website - Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)
You will receiving customer issues via email and phone and then logging those issues into the system. From there you will be determining the best course of action to reach the best outcome for the customer and the company. This may be sending out a new unit to the customer, liaising with the technical teams or escalating to your senior. Throughout the process you will need to make sure that all actions you take are mirrored in the system so great attention to detail is needed.
Due to the nature of the business many of the issues will be solved by sending out replacement units so experience of working in a stores or stores administrative role would be beneficial, as would having done a technical picking or dispatch role.
You will need to have strong verbal and written English skills to provide a first class customer service experience. The hours are 0830 - 1700 Monday to Thursday and 0830 - 1600 on a Friday and you will report to the technical support manager.
If you are from a stores / stock control / picking background and have some administrative experience please apply now - we are submitting CVs this week with a view to interviewing next week.
GDPR:
In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website - Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited)