Service Desk Analyst

Service Desk Analyst

Permanent

Chippenham - Hybrid (50/50 home vs office)

Up to GBP22,000 plus benefits

REED Technology are pleased to be working with a large organisation based in Chippenham who are looking to recruit a new service desk analyst to join their team.

Within this role you work within the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.

This role offers 50/50 home vs office hybrid working as well as a competitive benefits package of which includes 25 days holiday plus bank holidays with an option to buy 5 more each year, Share plan, Cycle to work scheme, Dental and Health care cash plan and access to various retail discounts

Key Accountabilities

. Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution
. Monitor support ticket queues ensuring incidents are actioned in line with SLA's
. Maintain support tickets correctly and keep the client updated with progress every day
. Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately
. Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service
. Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service
. Assist with Infrastructure tasks as and when required
. Maintain user security on all systems
. Completion of Service Requests
. Administration of Active Directory, End User Devices, Office 365 and Business Applications
. The ideal applicant will have at least 6 months service desk experience support with Office 365 and Active Directory.

This role comes with a competitive benefits package as well as great career development/progression prospects.

If this sounds like the role for you, doo not delay, please apply online ASAP. Successful candidate will be contacted within 24 working hours.

Good Luck