Board Member- Customer Service

Board Member- Customer Service

Maidstone, Kent

£5,538 Per annum

Fixed Term Contract

 

 

 

We are Golding Homes – thank you for looking!

 

We are a Kent based housing association providing homes and services to our local communities.

 

Our vision is to be the landlord of choice for Mid Kent and, in particular, the Maidstone community, providing quality homes and excellent customer service.

 

We’re looking for talented individuals with strategic experience of delivering a culture and operating model centred on Customer Service Excellence to join us as a Board Member.

 

Board experience is not necessary but evidence of operating at a senior strategic leadership role in a customer focused organisation of comparable size or complexity is essential.

 

We are particularly interested in hearing from candidates with:

 

• Experience of gathering and using customer experience insight to drive customer satisfaction, service improvement and impact on the bottom line

• Experience of data analytics including visualization, modelling and management

• Strategic leadership experience of transformation in a digital, customer-focused business

• Operating in a climate of significant change and challenge

• Interest in or understanding of affordable/social housing and other relevant business areas

 

We welcome and embrace diverse talent. We are committed to our colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

 

We welcome applications from any resident (tenant, shared owner or leaseholder) or non-resident who has an appetite to help us deliver excellent services to our residents.

 

Further Information

 

Remuneration:

 

The role is remunerated at £5,538 per annum plus reasonable expenses for other costs to support you in this role (including mileage, childcare or carer costs)

 

Term of the appointment:

 

The terms of the appointment would usually be 2 three-year terms.

Location: Our office is in central Maidstone at County Gate One, Staceys Street, Maidstone ME14 1ST (View on a map)

 

We operate a hybrid model for our meetings in person at County Gate and on MS Teams with one in three board meetings taking place at County Gate.

 

Time commitments:

 

We meet 4-5 times per year for board meetings, have quarterly committee meetings (the appointed Board member will join the Customer Excellence committee) and have two overnight stays per year for Board away days. Board meetings are generally held late afternoon on a Thursday for a duration of 2-3 hours.

 

We provide Board members with the necessary equipment to enable them to receive meeting papers and relevant information electronically and also attend meetings by video conference. We can also help with any other arrangements to meet additional needs.

 

Closing date: Sunday 10th July, midnight

1st Interviews: Monday 18th July, afternoon

Board meeting attendance as an observer: Thursday, 28th July

 

Our vision is to deliver outstanding services, great homes and proud communities.

 

Today we own and manage just over 8,000 properties and provide homes to more than 21,500 people in need across Kent. We're committed to providing excellent customer service and quality safe homes for social, affordable and market rent, shared ownership and outright sale.

 

All our profits are invested back into building more new homes, reinvesting in our housing stock and delivering services.