Helpdesk Administrator

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,(Apply online only) homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Helpdesk Administrator -

To be the main point of contact for general office admin duties, including raising purchase orders, invoicing and updating SharePoint and to be one of the main contacts on the contract for helpdesk queries, updates and chasers on a high-profile contract by receiving communication via email, telephone or face-to-face for all areas of hard FM Services.

The candidate will need to possess excellent communication skills. You will be customer focused and able to assist in the delivery of a wide range of services to a demanding client and end user.

The role will provide challenges to time management and the ideal candidate will be used to dealing with an ever-changing workload.

Duties/Key Responsibilities

•To assist in compiling the monthly facilities management report

•Be the initial point of contact for finance on the contract (raising purchase orders, invoicing)

•To help support the delivery of planned and reactive maintenance

•To support/cover the helpdesk functions on a daily basis due to shift patterns or to cover in the absence of

•the Helpdesk Operative

•To chase internal and external persons responsible for outstanding works requests on the helpdesk

•To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer

•satisfaction with the service

•To assist with the administration of sub contractors and suppliers

•To provide a high level of customer service to clients

•To work collaboratively within a small team to achieve shared objectives

•To receive and make welcome all visitors to site ensuring they are appropriately hosted, and their visit is planned correctly

•Prepare any required reports generated from the CAFM systems

•Provide general administrative support to the contract

•To carry out all reasonable tasks that may be requested from time to time

Skills Required

•Ability to work and prioritise under pressure

•Subject to Enhanced DBS clearance

•Proven experience within a similar role/have understanding and experience of PFI contracts.

•Experience of working to and monitoring of contractual SLA's and KPI's under pressure

•Good IT skills including MS Word, Excel, Power point and Outlook

•Good level of interpersonal and customer service skills with all levels of staff an clients

•Good level of spoken and written English

•Continual improvement ethos with strong customer focus

•Thorough attention to detail

•Self-Managing and able to work on own initiative

As this role will involve working in school's confirmation of appointment will be subject to completion of a satisfactory Disclosure Barring Service Check.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners