ONSITE TECHNICIAN - SECURITY CLEARED - CONTRACT-LIVERPOOL
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- Competitive
- Posted
- 28 Jun 2022
- Closes
- 26 Jul 2022
- Sectors
- Facilities Management
- Contract Type
- Contract
- Hours
- Full Time
ONSITE TECHNICIAN - SECURITY CLEARED - CONTRACT - ONSITE- LIVERPOOL
Leading Managed Services Provider in the Defence Sector requires an onsite IT Technical Technician for the customer in Liverpool -must be onsite 5 days a week.
Description
Location: Liverpool
Duration: Contract runs until June 25
Positions: 2
**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**
Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (within one mile of the main site.)
Good communication skills and being a team player is essential.
Support hours are 08.00-18.00 Mon to Friday (7.5 hour shifts) QualificationKey Performance Indicators
* Feedback from customers, Project Manager, Service Lines etc.
* Proven track record working with product authority and external vendor support teams.
* Proven track record of problem resolutions.
* Successful solution designs implemented.
* Evidence of sharing and re-use of knowledge.
* Successful definition, implementation and conformance to processes.
* Service level requirements met.
* Response and resolution to escalated issues in a timely manner.
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Successful track record of leading small projects.
* Errors with workarounds or fixes provided in a timely manner.
* Successful track record of working with third parties.
* Correct application of severity, impact and priority.
* New business secured and successfully implemented.
* Skills matrix up to date with products / systems/ technologies and techniques.
* Contribution to product forums and working parties.
* Up to date personal learning plan available.
Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or
Project People is acting as an Employment Business in relation to this vacancy
Leading Managed Services Provider in the Defence Sector requires an onsite IT Technical Technician for the customer in Liverpool -must be onsite 5 days a week.
Description
Location: Liverpool
Duration: Contract runs until June 25
Positions: 2
**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**
Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (within one mile of the main site.)
Good communication skills and being a team player is essential.
Support hours are 08.00-18.00 Mon to Friday (7.5 hour shifts) QualificationKey Performance Indicators
* Feedback from customers, Project Manager, Service Lines etc.
* Proven track record working with product authority and external vendor support teams.
* Proven track record of problem resolutions.
* Successful solution designs implemented.
* Evidence of sharing and re-use of knowledge.
* Successful definition, implementation and conformance to processes.
* Service level requirements met.
* Response and resolution to escalated issues in a timely manner.
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Successful track record of leading small projects.
* Errors with workarounds or fixes provided in a timely manner.
* Successful track record of working with third parties.
* Correct application of severity, impact and priority.
* New business secured and successfully implemented.
* Skills matrix up to date with products / systems/ technologies and techniques.
* Contribution to product forums and working parties.
* Up to date personal learning plan available.
Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or
Project People is acting as an Employment Business in relation to this vacancy