HMPO Passport Officer Clerk (AO) PT Belfast
- Recruiter
- Confidential
- Location
- United Kingdom
- Salary
- Competitive
- Posted
- 28 Jun 2022
- Closes
- 26 Jul 2022
- Sectors
- Sport & Leisure
- Contract Type
- Permanent
- Hours
- Part Time
Primary Purpose
To support non examination functions in Her Majesty's Passport office by adhering to current guidance and policy.
Key Responsibilities
• To support HMPO singe site functions as appropriate, depending on location.
• To provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
• To respond to customer enquiries and complaints in writing, by telephone and face-to-face to the appropriate standard and in accordance with established policy and procedural instruction.
• To develop and maintain knowledge of legislation, policy, procedure and security guidelines so as to complete all work in accordance with Her Majesty's Passport Office Policy, Procedure and Best Practice guidelines.
• To work flexibly and provide support to other operational colleagues / areas as required.
• To take responsibility for one's own attendance, performance and personal development.
Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.
Relevant Skills
Please Note it would be useful for the candidate to have the following Skill's
• Good IT knowledge and ability to work with spreadsheets
• Excellent customer service skills
• Ability to adapt to a fast-paced working environment
• Positively engage with change and support colleagues
• Flexible approach.
• Ability to adhere to strict guidance and policies.
• Professional approach to work, in particular engagement with Customers and Teammates
These Roles are primarily Office Based but we reserve the right to offer Working From Home opportunities based on our Estate and Capacity Needs.
Staff should expect to be working regularly from Office Locations.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
To support non examination functions in Her Majesty's Passport office by adhering to current guidance and policy.
Key Responsibilities
• To support HMPO singe site functions as appropriate, depending on location.
• To provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
• To respond to customer enquiries and complaints in writing, by telephone and face-to-face to the appropriate standard and in accordance with established policy and procedural instruction.
• To develop and maintain knowledge of legislation, policy, procedure and security guidelines so as to complete all work in accordance with Her Majesty's Passport Office Policy, Procedure and Best Practice guidelines.
• To work flexibly and provide support to other operational colleagues / areas as required.
• To take responsibility for one's own attendance, performance and personal development.
Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.
Relevant Skills
Please Note it would be useful for the candidate to have the following Skill's
• Good IT knowledge and ability to work with spreadsheets
• Excellent customer service skills
• Ability to adapt to a fast-paced working environment
• Positively engage with change and support colleagues
• Flexible approach.
• Ability to adhere to strict guidance and policies.
• Professional approach to work, in particular engagement with Customers and Teammates
These Roles are primarily Office Based but we reserve the right to offer Working From Home opportunities based on our Estate and Capacity Needs.
Staff should expect to be working regularly from Office Locations.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser