Neighbourhood Manager

Neighbourhood Manager

Gloucester - Hybrid

£28,500 - £31,930 per annum

Full time (37 hours per week)

Permanent

 

Remote working is available with occasional working in our office based in Gloucester. This role is also working within our communities.

 

 

About Us

 

GCH is an ambitious, dynamic housing association with strong community roots. We aim to build homes and communities where people can thrive. We deliver excellent services, going the extra mile to ensure our customers get what they need. We are proud to be one of the Top 40 Not for Profit organisations to work for, based on feedback from our fantastic staff team.

 

 

About the Role

 

The candidate will be required to provide customer-centred case management for key housing issues related to customers’ homes and neighbourhoods within our new structure of Homes & Neighbourhood Teams.

 

To be a ‘customer advocate’, building effective and positive relationships with customers and taking ownership of customer issues and queries, ensuring successful completion of key customer journeys and high levels of customer satisfaction.

 

Responsibilities will include collaboration with colleagues on a multi-disciplinary patch basis, ensuring that you understand the needs and key issues for customers in your patch and that you work together to identify and address priorities, with a strong focus on customer experience and a commitment to effective and inclusive tenant engagement.

 

To ensure the success of the virtual patch approach. To be responsible for completion of complex tenancy related matters (including mutual exchanges, succession, tenancy breaches & the void management process), Low and mid-level ASB and being a key escalation point for complex cases from the Customer Experience team

 

You will need to be a strong ambassador for GCH, building and maintaining relationships across GCH and with GCH customers to support effective service delivery and great customer experience.

 

About You

 

Could you be the missing part of our puzzle? A strong ambassador for GCH, you will excel in service delivery and delivering great customer experience. A confident communicator, you will build strong relationships with our customers and across our organisation and the community.

 

A can-do attitude and hands on experience in dealing with Tenancy Management is important for this role.

 

Do you work with integrity and an ethical and inclusive approach? Are you knowledgeable and skilled in housing, or bring transferable skills from another sector? Are you someone who shows initiative and leadership?

 

 

What is in it for you?

 

We like to reward our employees for their hard work. We all benefit from some great perks including

· Competitive salary

· Remote, home-based working for this role (with occasional visits to our City Centre based office and working within our communities). Encouraging a flexible and healthy work life balance.

· A brand new modern and dynamic city centre workspace for collaboration

· Social Housing Pension Scheme (SHPS) where GCH contribute up to 10% into your pension pot every month

· 30 days holiday (plus bank holidays)

· Cashback Healthcare Plan

· A range of future career and development options, tailored to you.

· Further benefits available

· Additional Life Event Leave

· Cycle to Work Scheme

· Trust Based Working

· Employee Assisted programme

· Access to benefits Portal

 

Closing Date: 18th July 2022

 

At GCH, we celebrate the diverse nature of our customers and strive to develop diverse teams where everyone can be their authentic self. This means we actively encourage people from underrepresented backgrounds to apply and we do not discriminate based on age, disability, sex, race, religion or belief, gender identity, sexual orientation, or marital status. We are a family-friendly employer with a culture based on our values of pride, quality, integrity and innovation.

 

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