Application Support Analyst
- Recruiter
- Hays UK - York St John University
- Location
- United Kingdom
- Salary
- 29614.00 - 34304.00 GBP Annual + Excellent Benefits
- Posted
- 29 Jun 2022
- Closes
- 02 Jul 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Application Support Analyst - York - Hybrid - Up to GBP34,304
GBP29,614- GBP34,304 + Excellent Benefits
Why choose York St John University?
York St John University has provided outstanding higher education in the heart of York since 1841, and its founding mission is to improve access to education for people from all walks of life. The University is home to almost 8,500 students from over 100 countries studying courses across the sciences, arts, humanities, education, and business.
As the University continues to grow, and in light of a new Digital Strategy, York St John is investing in several areas of their IT service. One such area, is the enhancement of their Innovation and Technology Services department. With over 30 staff already working within the department, this function continues to grow, creating a range of opportunities - with the ambition to deliver a bold new Digital Strategy for the University.
The role
As an Application Support Analyst, you will perform technical support (2nd/3rd line), configuration and development on a wide range of university applications. This will include IT service areas and ITIL practises such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset Management .You will be become an expert in at least one IT service area and perform the role of a service lead in one of the following areas: Enterprise Applications (eg CRM/Web/ERP), Business Applications (eg ERP, ITSM), and Online and Teaching Applications (Student Management, VLE, Student Apps).
Further, as the Application Support Analyst you will collaborate with a variety of stakeholders, including Business Analysts, Project Managers and Technical Architects. You will be required to interpret and express user needs between third party vendors and specialised users and act as a champion on ITIL best practice/process.
Your profile
GBP29,614- GBP34,304 + Excellent Benefits
Why choose York St John University?
York St John University has provided outstanding higher education in the heart of York since 1841, and its founding mission is to improve access to education for people from all walks of life. The University is home to almost 8,500 students from over 100 countries studying courses across the sciences, arts, humanities, education, and business.
As the University continues to grow, and in light of a new Digital Strategy, York St John is investing in several areas of their IT service. One such area, is the enhancement of their Innovation and Technology Services department. With over 30 staff already working within the department, this function continues to grow, creating a range of opportunities - with the ambition to deliver a bold new Digital Strategy for the University.
The role
As an Application Support Analyst, you will perform technical support (2nd/3rd line), configuration and development on a wide range of university applications. This will include IT service areas and ITIL practises such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset Management .You will be become an expert in at least one IT service area and perform the role of a service lead in one of the following areas: Enterprise Applications (eg CRM/Web/ERP), Business Applications (eg ERP, ITSM), and Online and Teaching Applications (Student Management, VLE, Student Apps).
Further, as the Application Support Analyst you will collaborate with a variety of stakeholders, including Business Analysts, Project Managers and Technical Architects. You will be required to interpret and express user needs between third party vendors and specialised users and act as a champion on ITIL best practice/process.
Your profile
- Experience supporting and developing web-based applications utilising modern development languages and methodologies
- Experience of supporting a broad range of applications within a complex technical environment is essential
- Experience of application support, development, configuration and integration would be ideal
- Any experience using HTML5, CSS, JavaScript & jQuery, PHP, C#, XML would be advantageous
- Experience in the design/development/administration of MySQL and/or SQL Server databases
- Any experience of the following technologies would be advantageous but not essential: Apache, GIT, Azure and Active Directory
- An ITIL awareness would be highly desirable
- Strong written and verbal communication skills with technical and non-technical colleagues and users
- Ability to work supportively and collaboratively with colleagues across the Innovation & Technology Services
- Competitive salary package dependent on experience up to GBP34,304 per annum
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period.
- Eligibility to join the Local Government Pension Scheme
- Access to training and development opportunities
- Flexible and remote working arrangements available
- Access to on-site sports facilities, including a gym and a range of fitness classes