Senior EUC Engineer

Role Overview
You will be responsible for envisioning, planning, designing, and implementing the digital workplace services and all related business processes, providing training to colleagues as necessary to ensure consistency and ongoing development of services. In addition, you will provide 3rd line support and maintenance for all systems and services within the end user computing estate.

Additional Role Responsibilities
In-depth troubleshooting analysis, isolation and resolution of events and incidents
Provision of technical problem management and associated Root Cause Analysis
Creation and maintenance of technical documentation and processes, writing and carrying out action/implementation plans for complex change or incident resolutions
Management of risks, issues and dependencies associated with the EUC services being provisioned, including managing upgrades, patching, software deployment and general maintenance in line with strategic and security recommendations
Technically assess situations to determine the importance, urgency, and risks to make clear and timely decisions in the best interests of the company
Contribute to a 24x7 On-call rota and develop processes to enable 1st and 2nd line support functions to proactively manage services


Skills Required
Active Directory, including schema and group policy
Microsoft 365 tenant administration
Microsoft 365 services, including Office 365 Pro Plus, Teams, OneDrive and SharePoint
Microsoft Exchange and Microsoft Exchange Online
Power Apps and Power Automate
LDAP, DNS, DHCP, DFS, NTFS and file share permissions, BitLocker, LAPS
Application and Operating System deployment and updates with Endpoint Manager and Config Manager
Windows server administration, including clustering
Scripting skills, particularly PowerShell
Excellent verbal and written English communication skills (German also an advantage)