Content Designer

We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who requires a Content Designer for one of their public sector clients based in Telford/Remote.

*IR35 Status- Inside IR35

Content Designer
Location: Telford (remote at present)
Initial Duration: 6 months

Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services. Reports to Scrum Master, Product Lead and Digital Service Manager.

Write high quality content for HMRC's new digital services that will encourage people to use them.
Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
Make complex language and processes and make them simple to understand. Develop content in such a way that it will encourage people who rarely go online to use it.
Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
Leads on all aspects of Content Design. Tasks include: Research of subject Discussion with stakeholders and experts Initial drafts of content to fit with UX design Collaborating with user-researchers to test customer understanding Iterating content.

Excellent communication and interpersonal skills. Experience of writing for the web, with proven ability of creating content that is accessible and usable. Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content. Experience in choosing the best format for displaying information to the user
Knowledge of HMRC business
Proven experience of working within a web, online and digital environment. Experience in working with content management and publishing systems. Proficient in writing Markdown.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.